Customer Service Specialist

Encore Talent Solutions; New Albany (OH); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Encore Talent Solutions in New Albany, OH is seeking a customer-focused professional who enjoys helping others and delivering exceptional service. If you are detail-oriented, comfortable using multiple computer systems, and thrive in a fast-paced environment, we'd love to hear from you.

This entry-level role requires a high school diploma, strong communication skills, and the ability to manage call lists and basic data entry.

Formación

• High school diploma or equivalent is required.
• Experience in customer service or call center operations preferred.
• Strong communication and problem-solving skills.
• Experience with multiple applications and data entry.
• Basic Excel skills required.
• Ability to handle confidential information with discretion.
• Detail-oriented and able to learn new processes quickly.

Conocimientos

Customer service

Multisystem navigation

Verbal and written communication

Attention to detail

Learning new processes

Confidential information handling

Professional, customer-first

Problem solving

Educación

High School Diploma or equivalent

Herramientas

Excel

Descripción del empleo

We're looking for a customer-focused professional who enjoys helping others, solving problems, and delivering exceptional service. If you're detail-oriented, comfortable working with multiple systems, and thrive in a fast-paced environment, we'd love to hear from you.

What We're Looking For:

• High school diploma or equivalent required
• Experience in customer service, contact center/call center operations, healthcare administration, medical records, claims processing, data entry, or provider relations
• Strong computer skills with the ability to efficiently navigate multiple applications and systems simultaneously
• Basic Microsoft Excel skills, including the ability to work from and manage assigned call lists (advanced Excel not required)
• Excellent verbal and written communication skills with a professional, customer-first approach
• Strong attention to detail and accuracy when documenting customer interactions
• Ability to quickly learn new processes, adapt to changing priorities, and consistently follow established procedures
• Proven ability to handle sensitive and confidential information with discretion and professionalism

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.