Customer Service Representative

Surib; Dayton (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Training and ongoing support

Welcoming and collaborative workplace

Opportunities to develop CS skills

Potential for professional growth

Competitive compensation

Job summary

Surib in Dayton, OH is seeking a customer-focused Customer Service Representative to deliver positive experiences and build strong relationships. You will assist customers, provide accurate information, and resolve routine issues in a courteous, professional manner.

teamwork and clear communication are valued, with training and ongoing support offered to help you grow in this collaborative role.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, patient, and solution-oriented attitude.
• Ability to remain professional when handling challenging situations.
• Good organizational skills and attention to detail.
• Dependable and comfortable working in a team.
• Previous customer service experience is an asset but not required.

Responsibilities

• Assist customers with questions about company products, services, and procedures.
• Provide accurate information in a courteous and professional manner.
• Listen to customer concerns and identify appropriate solutions.
• Resolve routine issues and direct complex requests to the appropriate team.
• Maintain a positive and helpful attitude during customer interactions.
• Follow established procedures and document relevant customer requests.
• Collaborate with colleagues to support service quality and customer satisfaction.

Skills

Strong communication

Interpersonal skills

Team player

Professional demeanor

Organizational skills

Problem solving

Job description

Introduction

We are seeking a friendly and customer-focused Customer Service Representative to help deliver positive customer experiences and build strong relationships. This role is ideal for someone who enjoys assisting people, communicating clearly, and finding practical solutions in a collaborative work environment.

Responsibilities

• Assist customers with questions about company products, services, and procedures.


• Provide accurate information in a courteous and professional manner.


• Listen to customer concerns and identify appropriate solutions.


• Resolve routine issues and direct complex requests to the appropriate team.


• Maintain a positive and helpful attitude during customer interactions.


• Follow established procedures and document relevant customer requests.


• Collaborate with colleagues to support service quality and customer satisfaction.

Qualifications

• Strong communication and interpersonal skills.


• Friendly, patient, and solution-oriented attitude.


• Ability to remain professional when handling challenging situations.


• Good organizational skills and attention to detail.


• Dependable and comfortable working in a team.


• Previous customer service experience is an asset but not required.

What We Offer

• Training and ongoing support.


• A welcoming and collaborative workplace.


• Opportunities to develop customer service and problem-solving skills.


• Potential for professional growth.


• Competitive compensation.