Customer Service Agent

Surib; Las Vegas (NV); On-site; USD 33,000 - 42,000; Full time

Job summary

Surib is looking for a friendly Customer Service Agent to assist customers with inquiries, explain available services, and resolve routine concerns in a team-oriented environment. You will build product knowledge and provide clear, courteous service to every caller or chat.

This role emphasizes communication, problem solving, and reliability. Training and ongoing skill development are offered, with opportunities to grow within a collaborative team focused on customer satisfaction and

Qualifications

• Strong verbal communication and active listening skills.
• Customer-focused attitude with problem-solving abilities.
• Good organization and attention to detail.
• Patience, reliability, and professionalism.
• Ability to work collaboratively and learn new procedures.
• Previous customer service experience is beneficial but not required.

Responsibilities

• Respond to customer inquiries and provide accurate information about services.
• Listen to customer needs and identify appropriate solutions.
• Explain service options and promotional offerings.
• Direct complex questions to the appropriate team member.
• Maintain accurate records of customer interactions and follow-up requirements.
• Communicate with colleagues to ensure requests are addressed efficiently.
• Gather customer feedback and share suggestions for service improvements.
• Maintain a professional, courteous, and helpful approach in interactions.

Skills

Verbal communication

Active listening

Customer focus

Problem solving

Organizational skills

Attention to detail

Patience

Reliability

Team collaboration

Willingness to learn

Customer service experience

Job description

Position Summary

We are seeking a friendly and motivated Customer Service Agent to assist customers with inquiries, explain available services, and help resolve routine concerns. This role is ideal for someone who enjoys helping people, communicating clearly, and developing practical customer service skills in a team-oriented environment.

Responsibilities

• Respond to customer inquiries and provide accurate information about company services.
• Listen to customer needs and help identify appropriate solutions.
• Explain service options and relevant promotional offerings.
• Direct complex questions or requests to the appropriate team member.
• Maintain accurate records of customer interactions and follow-up requirements.
• Communicate with colleagues to help ensure customer requests are addressed efficiently.
• Gather customer feedback and share suggestions for improving service.
• Maintain a professional, courteous, and helpful approach during every interaction.

Qualifications

• Strong verbal communication and active listening skills.
• Customer-focused attitude and problem-solving abilities.
• Good organization and attention to detail.
• Patience, reliability, and professionalism.
• Ability to work collaboratively and learn new procedures.
• Previous customer service experience is beneficial but not required.

Benefits

• Training and ongoing skill development.
• Opportunities to strengthen communication and problem-solving abilities.
• Supportive and collaborative team environment.
• Opportunities for professional development and career growth.