Customer Service Specialist

CAPP; Clifton Heights (Delaware County); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading supplier of HVAC, electrical, and plumbing parts as a Customer Service Specialist. This entry-level role offers comprehensive training and career growth opportunities. Enjoy a supportive culture and competitive salary with commission potential.

Benefits

Health, vision, and dental insurance

Health savings account (HSA)

401(k) with company match

Life insurance

Paid time off (PTO)

Comprehensive training

Career growth opportunities

Supportive culture

Qualifications

• Prior customer service experience preferred.
• Self-motivated and thrives in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Engage with customers providing product recommendations and order assistance.
• Process customer orders and manage refunds, exchanges, and returns.
• Contribute to sales operations tasks as needed.

Skills

Communication

Customer-focused

Team player

Basic math skills

Education

High school diploma or equivalent

Job description

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Join CAPP as a Customer Service Specialist and Be Part of a Growing Team!

CAPP, a leading supplier of HVAC, electrical, and plumbing parts & equipment, is looking for Customer Service Specialists to support our dynamic sales team. This entry-level position is perfect for anyone ready to start a rewarding career in customer service. Are you a positive, motivated individual with a passion for helping others? No experience? No problem! We provide all the training you need to succeed.

What You’ll Do:

• Engage with customers by providing product recommendations, order assistance, and answering queries with a smile.
• Help customers find the perfect solutions by understanding their needs and preferences.
• Process customer orders and ensure their fulfillment from start to finish.
• Manage refunds, exchanges, and returns with ease.
• Contribute to other tasks as needed to keep our sales operations running smoothly.

Who You Are:

• Education: High school diploma or equivalent.
• Experience: Prior customer service experience (2 years preferred); industry experience (HVAC or similar) is a plus.
• Skills:
• A self-motivated team player who thrives in a fast-paced environment.
• Friendly and customer-focused—you genuinely enjoy helping people.
• Strong communication skills, both verbal and written.
• Ability to build positive relationships and work collaboratively.
• Basic math and accounting skills.

Why You’ll Love Working at CAPP:

• Career Growth: Start in an entry to mid-level role with the potential to move into a commission-based sales position with unlimited earning potential.
• Family-Owned Business: We believe in the value of every employee. At CAPP, you’re not just another worker—you’re a part of our team.
• Comprehensive Training: We provide all the tools and knowledge to help you succeed in your role.
• Work-Life Balance: Enjoy normal business hours (Monday through Friday, 8:00am - 5:00 pm). We respect your personal time.
• Supportive Culture: Your contributions matter, and we offer job stability in a thriving sector.
• Competitive salary with the opportunity for commission.
• Merit-based promotions—we reward hard work and dedication.
• Health, vision, and dental insurance
• Health savings account (HSA)
• 401(k) with company match
• Life insurance
• Paid time off (PTO)

Ready to Take the Next Step?

If you’re looking for a stable, fulfilling role where your work makes a difference and you can grow your career, apply today! We can’t wait to meet you.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

• Industries

  Wholesale

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