Remote Customer Service Specialist – Hotel Bookings

Destination Knot; California (MO); Remote; USD 30,000 - 60,000; Full time

Job summary

A leading company in travel services is seeking a Remote Customer Service Specialist to provide exceptional support for hotel bookings. This role offers flexibility and the chance to help clients plan memorable travel experiences. Ideal candidates should have a passion for customer service and travel, with strong communication skills and attention to detail.

Benefits

Flexible, remote work environment

Travel training and professional development resources

Access to exclusive hotel deals and travel planning tools

Supportive team culture with opportunities for growth

Performance-based incentives and travel perks

Qualifications

• Previous experience in customer service, hospitality, or travel booking preferred.
• Strong written and verbal communication skills.

Responsibilities

• Assist clients with booking hotel accommodations.
• Provide professional and timely support via email, phone, and messaging platforms.
• Handle changes, cancellations, and special requests efficiently.

Skills

Communication

Customer Service

Detail-oriented

Problem Solving

Job description

Join to apply for the Remote Customer Service Specialist – Hotel Bookings role at Destination Knot.

Base pay range

$30,000.00/yr - $60,000.00/yr

Job Title

Remote Customer Service Specialist – Hotel Bookings

About Destination Knot

At Destination Knot, we are passionate about making travel seamless and memorable. We specialize in tailored travel experiences for leisure clients, focusing on excellent customer support, personalized hotel recommendations, and trusted industry knowledge. From quick getaways to once-in-a-lifetime adventures, we’re here to make booking easy and enjoyable.

Position Overview

We are looking for a dependable and service-driven Remote Customer Service Specialist – Hotel Bookings to support our clients with hotel research, reservations, and post-booking assistance. This role is ideal for someone who enjoys working remotely, is comfortable using online tools, and is passionate about delivering outstanding client experiences.

Key Responsibilities

• Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals
• Provide professional and timely support via email, phone, and messaging platforms
• Offer personalized hotel recommendations using available tools and client preferences
• Confirm booking details and ensure accuracy of client itineraries
• Handle changes, cancellations, and special requests efficiently
• Build positive client relationships through excellent service and follow-through
• Stay informed on hotel brands, loyalty programs, promotions, and destination updates

Qualifications

• Previous experience in customer service, hospitality, or travel booking preferred
• Strong written and verbal communication skills
• Detail-oriented with the ability to manage multiple bookings at once
• Comfortable working remotely using digital communication and booking platforms
• Friendly, proactive, and solution-focused mindset

Passion For Travel And Helping Others Plan Great Experiences

Must be 18 years or older with access to a computer and stable internet connection.

What We Offer

• Flexible, remote work environment
• Travel training and professional development resources
• Access to exclusive hotel deals and travel planning tools
• Supportive team culture with opportunities for growth
• Performance-based incentives and travel perks

Work Environment

This role is fully remote with flexible scheduling options. Ideal for individuals who are self-motivated, organized, and thrive in a client-focused setting.