Remote Customer Service Specialist – Hotel Bookings

Destination Knot; Atlanta (GA); Remote; USD 30,000 - 60,000; Full time

Job summary

Join a leading travel company as a Remote Customer Service Specialist focusing on hotel bookings. This role involves assisting clients with their travel needs, providing personalized recommendations, and ensuring a seamless booking experience. Ideal for service-oriented individuals who thrive in a remote environment and are passionate about travel.

Benefits

Flexible, remote work environment

Travel training and professional development resources

Access to exclusive hotel deals

Supportive team culture

Performance-based incentives and travel perks

Qualifications

• Previous experience in customer service or travel booking preferred.
• Strong written and verbal communication skills.

Responsibilities

• Assist clients with booking hotel accommodations.
• Provide professional support via email, phone, and messaging platforms.
• Handle changes, cancellations, and special requests efficiently.

Skills

Communication

Detail-oriented

Customer Service

Job description

Join to apply for the Remote Customer Service Specialist – Hotel Bookings role at Destination Knot.

This range is provided by Destination Knot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30,000.00/yr - $60,000.00/yr

Job Title:

Remote Customer Service Specialist – Hotel Bookings

About Destination Knot:

At Destination Knot, we are passionate about making travel seamless and memorable. We specialize in tailored travel experiences for leisure clients, with a focus on excellent customer support, personalized hotel recommendations, and trusted industry knowledge. From quick getaways to once-in-a-lifetime adventures, we’re here to make booking easy and enjoyable.

Position Overview:

We are looking for a dependable and service-driven Remote Customer Service Specialist – Hotel Bookings to support our clients with hotel research, reservations, and post-booking assistance. This role is ideal for someone who enjoys working remotely, is comfortable using online tools, and is passionate about delivering outstanding client experiences.

Key Responsibilities:

• Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals
• Provide professional and timely support via email, phone, and messaging platforms
• Offer personalized hotel recommendations using available tools and client preferences
• Confirm booking details and ensure accuracy of client itineraries
• Handle changes, cancellations, and special requests efficiently
• Build positive client relationships through excellent service and follow-through
• Stay informed on hotel brands, loyalty programs, promotions, and destination updates

Qualifications:

• Previous experience in customer service, hospitality, or travel booking preferred
• Strong written and verbal communication skills
• Detail-oriented with the ability to manage multiple bookings at once
• Comfortable working remotely using digital communication and booking platforms
• Friendly, proactive, and solution-focused mindset

Passion For Travel And Helping Others Plan Great Experiences

Must be 18 years or older with access to a computer and stable internet connection.

What We Offer:

• Flexible, remote work environment
• Travel training and professional development resources
• Access to exclusive hotel deals and travel planning tools
• Supportive team culture with opportunities for growth
• Performance-based incentives and travel perks

Work Environment:

This role is fully remote with flexible scheduling options. Ideal for individuals who are self-motivated, organized, and thrive in a client-focused setting.