Remote Online Customer Service Specialist | Hotel Booking

Why Knot Travel; Texas; Remote; USD 30,000 - 50,000; Part time

Job summary

Why Knot Travel is seeking a Remote Online Customer Service Specialist to assist clients with hotel and travel bookings. This fully remote, commission-based role offers flexibility and the chance to turn your passion for travel into a rewarding career. Join a team dedicated to providing exceptional service and creating unforgettable travel experiences.

Benefits

Commission-based earnings with no income cap

Flexible schedule

Travel industry discounts

Free training and mentorship

Career development opportunities

Qualifications

• Fluency in English; bilingual is a plus.
• Must be 18 years or older.
• Basic computer proficiency.

Responsibilities

• Respond to customer inquiries regarding hotel and travel bookings.
• Process payments and maintain organized booking records.
• Handle special requests and provide excellent customer service.

Skills

Communication

Problem Solving

Customer Service

Attention to Detail

Multitasking

Job description

Job Title : Remote Online Customer Service Specialist

Location : Remote

Company : Why Knot Travel

About Why Knot Travel :

At Why Knot Travel , we specialize in helping clients create unforgettable travel experiences, from luxurious getaways to destination weddings and personalized hotel stays. We believe in delivering exceptional service and stress-free travel planning—making every journey as seamless as possible. Join our growing team of travel professionals and turn your love for travel into a rewarding, flexible career.

Job Overview :

We are currently seeking a detail-oriented and client-focused Remote Online Customer Service Specialist to assist with hotel and travel bookings. In this fully remote role, you’ll respond to client inquiries, manage reservations, and ensure a smooth, positive travel planning experience. This is a commission-based, independent contractor position with the flexibility to work from home or anywhere with a stable internet connection.

Key Responsibilities :

Respond to customer inquiries regarding hotel and travel bookings via phone, email, or messaging platforms

Confirm booking details and ensure reservation accuracy

Process payments, generate invoices, and maintain organized booking records

Handle special requests, changes, or cancellations in a professional and timely manner

Recommend travel options that suit client preferences, budgets, and styles

Provide excellent customer service throughout the booking process

Stay informed on supplier updates, discounts, and accommodation offerings

Qualifications :

Strong communication, problem-solving, and customer service skills

Excellent attention to detail and ability to multitask in a fast-paced environment

Comfortable working independently with minimal supervision

Basic computer proficiency and comfort using online systems

Passion for travel and helping others plan unforgettable experiences

Fluency in English (bilingual is a plus)

Must be 18 years or older

Access to a computer / smartphone and reliable internet connection

Must be authorized to work in the U.S.

Compensation & Benefits :

Commission-based earnings with no income cap

Flexible schedule—work from home on your terms

Travel industry discounts and access to exclusive FAM trips

Free training, mentorship, and support resources

Career development opportunities within the travel industry

How to Apply :

Ready to help travelers book their perfect stays while building a career you love? Apply today to become a Remote Online Customer Service Specialist with Why Knot Travel.

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