Customer Service Specialist

Keysource Acquisition; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Keysource Acquisition in Cincinnati, OH is seeking a Customer Service Specialist to support inbound inquiries, process returns, and maintain accurate CRM records.

You will collaborate with Sales and Logistics to resolve issues, deliver exceptional service, and contribute to a positive customer experience for healthcare partners and pharmacies.

This role requires at least 1 year of customer service experience, proficiency in Microsoft Office, and strong communication.

Qualifications

• Minimum of 1 year of customer service experience.
• Experience with data entry and CRM systems.
• Strong communication and interpersonal skills.
• Excellent time management and organizational abilities.
• Associate degree or high school diploma (or equivalent) required.

Responsibilities

• Manage inbound call queues and assist customers with returns, shipping concerns, credit issues, and general service inquiries, routing sales-related calls appropriately.
• Monitor Outlook inboxes and respond to requests including returns, tracking information, sales order submissions, and package investigations.
• Build and maintain positive relationships with customers and colleagues.
• Facilitate returns process including issuing RMAs and providing return labels to customers.
• Document all customer interactions and activities in the CRM system.
• Provide backup support to the Sales Coverage Team as needed.
• Coordinate communication between Sales Groups and other departments to resolve logistics issues and related concerns.
• Deliver a high standard of service to internal and external customers.

Skills

Customer service experience

CRM systems

Microsoft Office

Communication skills

Time management

Education

Associate degree or high school diploma

Tools

CRM software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist

Full Time Professional Cincinnati, OH, US

3 days ago Requisition ID: 1298

We’re looking for a dedicated Customer Service Specialist to join our growing team! If you’re passionate about creating exceptional customer experiences, enjoy helping others, and take pride in delivering outstanding service, we’d love to hear from you. As a Customer Service Specialist, you’ll play an important role in supporting our customers, addressing their needs, and ensuring every interaction leaves a positive impression.

Who are we:

With over 30 years of experience, we are a Fast 55 award-winning, industry-leading pharmaceutical distributor specializing in generic prescription medications. Headquartered in Cincinnati, OH, with offices in Niagara Falls, NY, and Fort Lauderdale, FL, we provide dedicated, one-on-one service to thousands of independent pharmacies, long-term care organizations, specialty pharmacies, and health systems across the U.S. Our culture is one that believes we are better together.

We are proud to be named to the Pharmacy 500 and the Cincinnati Business Courier's Top 100 Private Companies. We are also honored as the 2022 Free Clinic Community Partner of the year, alongside our partners at St. Vincent de Paul Charitable Pharmacy.

Position Summary:

We are seeking a proactive and customer-focused professional to support our Sales and Customer Service teams. This role is responsible for managing inbound inquiries, assisting with Customer Service needs, coordinating returns, and ensuring seamless communication across departments to deliver an exceptional customer experience.

What you’ll get?

• Competitve Base Salary + Bonus.
• Fuel your growth with paid training, and continuous learning
• 401(k) + Company Match
• Voluntary Pet & Legal Insurance
• Company-paid Short-Term & Long-Term Disability Insurance
• Company-paid Basic Life and AD&D insurance, with options to purchase Supplemental coverage
• Paid Time Off & Paid Holidays

What you will do:

• Manage inbound call queues, assisting customers with returns, shipping concerns, credit issues, and general service inquiries, while routing sales-related calls to the appropriate team members.
• Monitor and manage Outlook inboxes, responding promptly to internal and external requests including returns, tracking information, sales order submissions, and package investigations.
• Build and maintain positive working relationships with customers and colleagues.
• Facilitate the returns process on behalf of the sales team, including issuing RMAs and providing return labels to customers.
• Accurately document all customer interactions and activities within the CRM system.
• Provide backup support to the Sales Coverage Team as needed.
• Coordinate communication between the Retail Sales Group, Corporate Sales Group, and other departments or external partners to resolve logistics issues, account transfers, returns, and related concerns.
• Deliver a high standard of service to both internal and external customers, utilizing company resources to effectively resolve issues.
• Flex between supporting the Retail and Corporate Sales Groups to ensure consistent customer service coverage.

What you’ll need:

• Minimum of 1 year of customer service experience required.
• Sales and industry experience preferred.
• Experience with data entry and CRM systems.
• Strong communication and interpersonal skills, with a focus on active listening across phone and other communication channels.
• Excellent time management and organizational abilities.
• Proven ability to follow through and drive to meet established deadlines.
• Self-motivated and disciplined, with the ability to work independently.
• Understanding of sales standards and customer service routines.
• Ability to adapt in a fast-paced, changing environment.
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Associate degree or high school diploma (or equivalent) required.

Schedule & Location:

• Monday - Friday 12pm - 8pm EST
• Cincinnati OH, or Niagara Falls, NY

KeySource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.