Customer Support Specialist

CSafe; Cincinnati (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive and Comprehensive Health Benefit Package

Paid Time OFF (PTO) starting at 25 days plus Paid Holidays

Tuition Reimbursement

Job summary

A leading thermal shipping solutions company in Monroe, Ohio is seeking a Customer Support Specialist to support the commercial team with product quotes and order processing. The ideal candidate has over 5 years of experience in customer service, particularly in a technical environment, and possesses excellent communication skills and proficiency in IT systems. This position offers a competitive benefits package and fosters a collaborative work culture.

Qualifications

• 5 years of customer service experience preferably in a leasing/technical company.
• Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment.
• Must be thorough and exercise attention to detail.

Responsibilities

• Processing purchase orders and leases, across CSafe’s full product and service range.
• Answering any incoming customer enquiries.
• Take responsibility for the full resolution of assigned complaints and incidents.

Skills

Excellent communicator verbal and written in English

Proficient IT skills for system management

Excellent Time-Management Skills

Strong interpersonal skills

Analytical thinking and reasoning skills

Education

High School Diploma, BS/BA degree preferred

Tools

Zendesk

Sage X3

Office 365

Job description

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Direct message the job poster from CSafe

CSafe is seeking a Customer Support Specialist at our World Headquarters, in Monroe, Ohio to join our world class global customer service team! Standard working schedule is Monday through Friday from 8a-5p EST. You will be responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements. You will be reporting directly to the Regional Service Delivery Manager.

CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission.

Come join our growing industry and build your career with us!

KEY RESPONSIBILITIES:

• Processing purchase orders and leases, across CSafe’s full product and service range.
• Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels.
• Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience.
• Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
• Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
• Completing trainings to ensure skills are in line with the job role requirements.
• In office presence of three to four days a week.

JOB QUALIFICATIONS:

• High School Diploma, BS/BA degree preferred.
• 5 years of customer service experience preferably in a leasing/technical company.
• Excellent communicator verbal and written in English.
• Proficient IT skills for system management and Office 365 based applications. Experience in using Zendesk and Sage X3 is a plus.
• Excellent Time-Management Skills - Ability to consistently reprioritize workload as needed while meeting deadlines.
• Strong prioritization skills.
• Organizational skills: able to balance multiple priorities.
• Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment.
• Strong team player.
• Strong interpersonal skills.
• Must possess analytical thinking and reasoning skills.
• Must be thorough and exercise attention to detail.
• Must be able to set and maintain schedules.

WHY JOIN US:

At CSafe, we foster an exciting, collaborative, and inclusive work environment that promotes personal and professional growth. We encourage feedback, foster trust, and support a culture of inclusion where everyone’s voice matters. Be Part of a Growing Industry by joining a forward-thinking team in the rapidly expanding temperature-controlled shipping sector. Here’s what we offer to our employees:

• Competitive and Comprehensive Health Benefit Package
• Paid Time OFF (PTO) starting at 25 days plus Paid Holidays
• Employee Assistance Program
• Travel Assistance Program
• Financial Wellness Program
• Tuition Reimbursement
• Referral Bonus Program
• International Exposure: Gain experience working with a team spread across 21 countries

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Transportation, Logistics, Supply Chain and Storage, Packaging and Containers Manufacturing, and Aviation and Aerospace Component Manufacturing

Referrals increase your chances of interviewing at CSafe by 2x

Inferred from the description for this job

Medical insurance

401(k)

Vision insurance

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

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