Customer Experience Specialist – Sales & Logistics Support

Keysource Acquisition; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Keysource Acquisition in Cincinnati, OH is seeking a Customer Service Specialist to support inbound inquiries, process returns, and maintain accurate CRM records.

You will collaborate with Sales and Logistics to resolve issues, deliver exceptional service, and contribute to a positive customer experience for healthcare partners and pharmacies.

This role requires at least 1 year of customer service experience, proficiency in Microsoft Office, and strong communication.

Qualifications

• Minimum of 1 year of customer service experience.
• Experience with data entry and CRM systems.
• Strong communication and interpersonal skills.
• Excellent time management and organizational abilities.
• Associate degree or high school diploma (or equivalent) required.

Responsibilities

• Manage inbound call queues and assist customers with returns, shipping concerns, credit issues, and general service inquiries, routing sales-related calls appropriately.
• Monitor Outlook inboxes and respond to requests including returns, tracking information, sales order submissions, and package investigations.
• Build and maintain positive relationships with customers and colleagues.
• Facilitate returns process including issuing RMAs and providing return labels to customers.
• Document all customer interactions and activities in the CRM system.
• Provide backup support to the Sales Coverage Team as needed.
• Coordinate communication between Sales Groups and other departments to resolve logistics issues and related concerns.
• Deliver a high standard of service to internal and external customers.

Skills

Customer service experience

CRM systems

Microsoft Office

Communication skills

Time management

Education

Associate degree or high school diploma

Tools

CRM software

Microsoft Office

Job description

Keysource Acquisition in Cincinnati, OH is seeking a Customer Service Specialist to support inbound inquiries, process returns, and maintain accurate CRM records.

You will collaborate with Sales and Logistics to resolve issues, deliver exceptional service, and contribute to a positive customer experience for healthcare partners and pharmacies.

This role requires at least 1 year of customer service experience, proficiency in Microsoft Office, and strong communication.