Customer Service Specialist

Kelly; Charleston (SC); On-site; USD 49,500 - 60,500; Full time

Job summary

Kelly in Charleston, SC is seeking a Customer Service Specialist to join a growing team. This full-time, on-site role supports customers in a manufacturing environment and emphasizes collaboration across departments.

The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced setting while managing multiple priorities and communicating clearly.

Qualifications

• High school diploma or equivalent required.
• Previous customer service in an office/manufacturing environment.
• Strong MS Office skills (Word, Excel, Outlook, PowerPoint).
• Excellent verbal and written communication.

Responsibilities

• Handle customer communications via phone and email.
• Process and manage orders, updates, and modifications.
• Coordinate orders with internal and global teams.
• Resolve concerns with Sales and other departments.
• Support accounts receivable activities with the team.
• Provide accurate information to internal stakeholders.
• Use internal systems to manage customer activity.
• Ensure compliance with company policies.
• Assist with additional duties as needed.

Skills

Customer service

Communication

Organization

Self-motivated

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office

Job description

Salary: $55,000 annually (potential flexibility based on experience)

We're seeking a Customer Service Specialist to join a growing team in Charleston, SC. This is a permanent, full-time opportunity supporting customers in a manufacturing environment. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced setting while working collaboratively across multiple departments.

Responsibilities:

• Professionally handle customer communications via phone and email.
• Process and manage customer orders, including updates and modifications.
• Coordinate customer orders with internal departments and global teams.
• Resolve customer concerns and complaints in partnership with Sales and other departments.
• Support accounts receivable activities with the assigned team.
• Provide accurate and timely information to internal stakeholders.
• Utilize internal systems to manage customer activity.
• Ensure compliance with company policies and procedures.
• Assist with additional responsibilities as needed to support business objectives.

Qualifications:

• High school diploma, GED, or equivalent work experience required.
• Previous customer service experience in a professional office or manufacturing environment.
• SAP experience is a plus.
• Strong Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Self-motivated with the ability to work independently and collaboratively.

If you're a customer-focused professional who enjoys building relationships, solving problems, and working in a collaborative environment, we'd love to hear from you!