Customer Service Representative

Dunhill Staffing Systems; Charleston (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Dunhill Staffing Systems in Charleston, SC is seeking an experienced Customer Service Representative to handle interactions via phone and email, and to manage incoming orders including changes. The role requires close coordination with internal teams both locally and globally.

The successful candidate will address customer complaints promptly, support accounts receivable activities, and provide accurate information to team members, while adhering to company policies and using internal systems as

Qualifications

• Experience handling customer interactions via phone and email.
• Proven ability to process and manage incoming orders, including changes.
• Ability to coordinate with internal teams locally and globally.
• Experience addressing customer complaints promptly.
• Familiarity with accounts receivable activities and basics.

Responsibilities

• Handle customer interactions via phone and email.
• Process and manage incoming orders (including changes).
• Coordinate with internal teams locally and globally.
• Address customer complaints promptly.
• Support accounts receivable activities.
• Provide accurate information to team members.
• Adhere to company policies and internal systems.

Skills

Customer service

Phone support

Email support

Order processing

Cross-functional collaboration

Accounts receivable

Tools

CRM software

Job description

Seeking an experienced business to business Customer Service Representative for a position located in Charleston, SC.

• professionally handling customer interactions via phone and email,
• processing and managing incoming orders (including any changes),
• coordinating closely with internal teams both locally and globally.
• addressing customer complaints promptly,
• supporting accounts receivable activities,
• providing accurate information to team members.
• Adherence to company policies, proper use of internal systems, and a willingness to take on additional duties as needed to support organizational goals are essential.