Customer Service Specialist

Insight Global; Charleston (SC); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Insight Global is seeking a Client Experience Specialist for a leading remote workforce solutions organization. This role serves as a primary contact for customers, handling a high volume of calls and messages with warmth and professionalism.

Based near Charleston, SC, you will work from a dedicated home office, travel to the CHS office 2-3 times per year, and navigate multiple systems to document interactions, schedule appointments, and process orders while meeting quality and productivity

Qualifications

• 3–5 years of customer-facing experience and strong communication skills.
• Ability to handle high-volume inbound calls and messages.
• Willingness to learn multiple systems and workflows quickly.
• Experience scheduling appointments and processing orders or lead intake.

Responsibilities

• Answer inbound calls and messages and provide warm, professional support.
• Schedule appointments and process customer requests.
• Capture leads and document interactions accurately.
• Resolve issues and escalate when appropriate while following client guidelines.
• Maintain productivity and quality metrics in a remote environment.

Skills

Customer-facing experience

Customer service

Multitasking across software

Scheduling/lead intake

Communication skills

Additional language skills

Tools

CRM systems

Helpdesk software

Job description

MUST LIVE 50-60 miles from Charleston, SC

Position Overview/Job Description

Insight Global is seeking a Client Experience Specialist for a leading remote workforce solutions organization. As a Client Experience Specialist, you will serve as a primary point of contact for customers, handling a high volume of calls and messages with warmth, professionalism, and efficiency. You will answer questions, schedule appointments, capture leads, process orders, and provide support while using sound judgment and following client-specific guidelines and workflows. This role requires the ability to navigate multiple systems and tools, accurately document customer interactions, manage competing priorities, and resolve issues in a timely and appropriate manner. You will handle challenging interactions calmly and professionally, work toward positive outcomes, recognize when additional support is needed, and appropriately elevate concerns. You will also be responsible for quickly learning new systems, processes, client requirements, and workflow changes while consistently meeting established expectations for quality, productivity, attendance, and overall performance.

Working Requirements:

• Located near Charleston, SC and able to remain local throughout employment.
• Must be willing to travel to CHS office 2-3 times per year
• Flexible availability within 8:00 AM - 11:00 PM PT business hours
• Dedicated home office/workspace free from distractions
• Hardwired internet connection (Ethernet required)
• Private home internet account (no shared apartment/community internet)
• Compatible internet provider (no T-Mobile wireless/5G, cellular, ATMC, Pinnacle Solutions, etc.)
• No VPN installed on work computer
• Webcam available for training with camera on without background
• Ability to attend mandatory 2-week training with no absences
• Basic computer proficiency and typing skills (30+ WPM after errors)

Skillset requirements:

• 3-5 years of previous customer facing work experience
• Strong customer service and communication skills
• Ability to handle high-volume inbound calls and messages
• Comfortable learning multiple systems and workflows quickly
• Experience scheduling appointments, processing orders, or lead intake
• Strong multitasking abilities across multiple software platforms
• Additional language proficiency

Day-to-Day:

• Answer inbound customer calls and messages
• Schedule appointments and process customer requests
• Capture leads and accurately document interactions
• Take orders and provide client-specific support
• Navigate multiple software systems simultaneously
• Resolve customer concerns and escalate when appropriate
• Follow established client workflows and service guidelines
• Maintain productivity, quality, and attendance metrics
• Participate in ongoing learning and development activities
• Deliver exceptional customer experiences in a remote environment