Customer Service & Solutions Specialist (PTO, 401k Match)

ASSOCIATED PACKAGING INCORPORATED; Louisville (KY); Vor Ort; USD 22.000 - 24.000; Vollzeit

Benefits dieser Stelle

PTO

Employee Assistance Programs

401k matching

Health Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Zusammenfassung

Associated Packaging Incorporated, a fast-growing packaging solutions provider, is seeking a Customer Service Representative in Louisville, KY. The CSR will build strong relationships with sales partners and customers, provide product information, resolve issues, and ensure accurate and timely service.

The role emphasizes accuracy, efficiency, and exceptional communication in a non-call-center environment, with a comprehensive benefits package including PTO, health and retirement plans.

Qualifikationen

• Bachelor's degree preferred.
• High School Diploma or equivalent required.
• Knowledgeable of Microsoft Office products (Word, Excel, Outlook).
• Understanding implications of new information for problem-solving and decision-making.

Aufgaben

• Answer customers' questions about products, prices, and availability.
• Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
• Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
• Process invoices through customer portals and websites as required.
• Obtain vendor quotes and communicate pricing to customers and salespeople.
• Research and resolve billing issues.
• Confirm freight rates and invoicing with freight carriers.
• Assist sales team in researching and resolving customer needs.
• Participate in physical inventory and cycle counts of materials and parts.
• Review purchasing reports and place stock orders accordingly.
• Coordinate with vendors and customers to resolve problems on damaged items.
• Verify outbound orders.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Special projects as assigned.

Kenntnisse

Excellent written and verbal comms

Organized, multi-task, high-paced

Problem-solving and decision-making

Ausbildung

Bachelor's Degree preferred

High School Diploma required

Tools

Microsoft Office

Jobbeschreibung

Associated Packaging Incorporated, a fast-growing packaging solutions provider, is seeking a Customer Service Representative in Louisville, KY. The CSR will build strong relationships with sales partners and customers, provide product information, resolve issues, and ensure accurate and timely service.

The role emphasizes accuracy, efficiency, and exceptional communication in a non-call-center environment, with a comprehensive benefits package including PTO, health and retirement plans.