Customer Account Specialist

Neff Packaging Solutions; Simpsonville (KY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

PPO medical plan

FSA option

401(k) match

Life insurance

Disability insurance

Accident & critical illness

Job summary

Neff Packaging Solutions is seeking a Customer Account Specialist to provide administrative support to the customer and coordinate with internal teams in Simpsonville, Kentucky.

The role requires strong data entry, Excel/Word/PowerPoint skills, and familiarity with RADIUS; pay starts at $50,000 per year with regular hours 8am-5pm, on-site Monday to Friday.

Qualifications

• Experience in customer service or project management, B2B inside sales, order management, purchasing, or manufacturing planning.
• Associates or BA/BS preferred, commensurate work experience in customer service, project management, inside sales, or other order management roles desirable.
• Knowledge of the paperboard packaging and printing industry preferred; basic understanding of equipment capabilities and order flow through the facility.
• Strong data entry, Excel, Word and PowerPoint; ability to work with IT systems including RADIUS.

Responsibilities

• Provide administrative support to the customer and apply established processes to meet customer needs.
• Operate with defined parameters using systems including IT RADIUS platform, customer systems, and scheduling, planning, tracking, and records management.
• Perform order management duties: build BOMs, material planning, sales orders, invoicing, production guidance, and records management; place material orders with pre-approved vendors.
• May recommend order changes based on account and manufacturing knowledge.
• Investigate and resolve customer complaints with guidance from relevant departments; may be involved in process solutions.
• Handle project-based accounts with frequent changes and repeat business; coordinate approvals including art and registration for manufacturing.
• Participate in First Article/Press Checks to validate work against specifications.

Skills

Customer service

Project management

Order management

Purchasing

Manufacturing planning

Excel

Word

PowerPoint

RADIUS

Communication

Education

Associates or BA/BS preferred

Tools

RADIUS

Excel

Word

PowerPoint

Job description

The role of Customer Account Specialist is performed on site in our Simpsonville, Kentucky location.

Regular hours are 8am-5pm Monday through Friday.

This is an exempt position with zero to minimal travel required.

This is not a supervisory role.

Pay starts at $50,000 per annum based on experience and education level.

Essential Responsibilities

• The Customer Account Specialist position is responsible for providing administrative support to the customer.
• The position applies established processes to meet the needs of customers, operates with defined parameters using systems that include our IT RADIUS platform, customer systems and facilities scheduling, material planning and tracking, and records management.
• Performs administrative duties of customer service in accordance with defined workflow processes, systems, policies, procedures and practices that include building order specifications/bill of materials, material planning, sales order entry, miscellaneous invoicing, production guidance, specification approval, records management and dispute management. Place orders for materials with pre-approved vendors.
• May recommend order changes based on account and manufacturing knowledge
• May investigate and resolve customer complaints by involving appropriate departments within the operations. Seeks guidance for process solutions, limited authority to resolve issues within current processes.
• Handles project-based accounts with frequent changes along with the repeat business.
• Coordinates appropriate approvals including incorporating understanding of art, bleed, and registration for manufacturing. May participate in First Article/Press Checks to validate that the work is built according to specifications.
• High level of internal collaboration, frequent interaction, and effective communication with sales, project management, manufacturing, contract packaging, logistics, and finance in a fast-paced, constantly changing culture.
• Support information flow with external and internal business contacts. Position has interaction with customers, internal and external vendors, suppliers and contractors and is involved in resolving issues within the current processes.
• Provides a broad range of administrative and back up support for other functions as needed.

Requirements

• Experience in customer service or project management, business-to-business inside sales, order management, purchasing, or manufacturing planning.
• Associates or BA/BS preferred, commensurate work experience in customer service, project management, inside sales, or other order management roles desirable.
• Knowledge of the paperboard packaging and printing industry preferred as is basic understanding of equipment capabilities and how orders can most effectively flow through the facility. Fundamental knowledge of company procedures, products, and services.
• Must be skilled at the basic fundamentals of customer service and have the ability to apply principles and established systems in the execution of work.
• The position requires a high level of administrative, organizational, and communication skills, including exemplary telephone and email etiquette and ability to present self in a professional manner.
• High degree of flexibility of flow between multiple priorities to support all levels of management and the process. Possesses an understanding of bill of material and executes work handed off by others with accuracy, thoroughness, attention to detail, timeliness/responsive, reliability, patience, listening skills and interpersonal savvy are crucial.
• Ability to multi-task and effectively use priority management skills is critical.
• Must possess a disposition that thrives on a deep understanding of the details and ensures their execution.
• Must demonstrate a proven track record of accurate data entry: well developed skills in Excel, Word, PowerPoint and RADIUS a plus.
• Must be comfortable working independently on a day-to-day basis but equally adept at working closely with and influencing internal stakeholders to support the process.

The Company

SINCE 1918, WE'VE BEEN PROVIDING INNOVATIVE PACKAGING SOLUTIONS THAT REDUCE WASTE, COST, AND TIME…GUARANTEED.

Neff Packaging Solutions proudly produces innovative custom packaging solutions for many of the nation's top Branded Consumer Product companies. Our company is focused on solving difficult challenges with innovative Packaging Solutions that meets specific needs, with an approach that is both lean and sustainable.

We design and manufacture specialty paperboard packaging for Branded Consumer Product companies, including bonus packs, club store, consumer sampling, professional packaging, counter‑top displays, blister cards, foil packaging, and other kinds of specialty packaging material. We produce cartons for many pharmaceutical, bourbon, cigar, automotive, and beauty industries. You've seen our products on store shelves and even in your own medicine cabinets!

• At Neff Packaging Solutions, our employees make the difference so we offer amazing benefits! We have a rich PPO medical plan with FSA option, a medical reimbursement fund, eyeglass reimbursement, dental, 401(k) with generous match, a free life insurance policy, and a free disability policy.
• We also offer additional life insurance, accident, and critical illness.