Customer Service Representative

ASSOCIATED PACKAGING INCORPORATED; Louisville (KY); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

PTO

Employee Assistance Programs

401k matching

Health Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

Associated Packaging Incorporated, a fast-growing packaging solutions provider, is seeking a Customer Service Representative in Louisville, KY. The CSR will build strong relationships with sales partners and customers, provide product information, resolve issues, and ensure accurate and timely service.

The role emphasizes accuracy, efficiency, and exceptional communication in a non-call-center environment, with a comprehensive benefits package including PTO, health and retirement plans.

Qualifications

• Bachelor's degree preferred.
• High School Diploma or equivalent required.
• Knowledgeable of Microsoft Office products (Word, Excel, Outlook).
• Understanding implications of new information for problem-solving and decision-making.

Responsibilities

• Answer customers' questions about products, prices, and availability.
• Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
• Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
• Process invoices through customer portals and websites as required.
• Obtain vendor quotes and communicate pricing to customers and salespeople.
• Research and resolve billing issues.
• Confirm freight rates and invoicing with freight carriers.
• Assist sales team in researching and resolving customer needs.
• Participate in physical inventory and cycle counts of materials and parts.
• Review purchasing reports and place stock orders accordingly.
• Coordinate with vendors and customers to resolve problems on damaged items.
• Verify outbound orders.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Special projects as assigned.

Skills

Excellent written and verbal comms

Organized, multi-task, high-paced

Problem-solving and decision-making

Education

Bachelor's Degree preferred

High School Diploma required

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Clerical 150 Louisville, KY, Louisville, KY, US

5 days ago Requisition ID: 1408

Salary Range: $22.00 To $24.00 Annually

Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!

As a Customer Service Representative (CSR), you are a key member of one of the nation’s fastest growing companies. Rather than working in a call-center environment, here the CSR will form tactical business relationships with specific sales partners and customers to ensure that the needs of both are met in a timely and efficient manner. The CSR serves as a liaison to provide product information, solutions, and excellent customer service. With a focus on accuracy and efficiency, the CSR plays a vital role in maintaining the standards that have made Associated Packaging, Inc. an industry leader for many years.

The Customer Service Representative (CSR) will act as a liaison and provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The CSR will resolve customer issues in a timely manner and provide exceptional customer service to all clients.

Responsibilities

• Answer customers' questions about products, prices, and availability.
• Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
• Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
• Process invoices through customer portals and websites as they require
• Obtain vendor quotes and communicate pricing to customers and salespeople.
• Research and resolve billing issues.
• Confirm freight rates and invoicing with freight carriers.
• Assist sales team in researching and resolving customer needs.
• Participate in physical inventory and cycle counts of materials and parts.
• Review purchasing reports and place stock orders accordingly.
• Coordinate with vendors and customers to resolve problems on damaged items.
• Verify outbound orders.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Special projects as assigned.

Qualifications & Required Competencies

• Bachelor's Degree preferred
• High School Diploma (or GED or High School Equivalence Certificate) required.
• Knowledgeable of Microsoft Office products (Word, Excel, Outlook)
• Understanding the implications of new information for both current and future problem-solving and decision-making.
• Excellent written and verbal communication skills
• Organized, multi-task, high-paced, team player.

Why work at Associated Packaging, Inc.

Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.

Stability

Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.

Customer Service

We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.

Our People

At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.