Customer Service & Solutions Specialist

FASTSIGNS Parker/Castle Rock; Mooresville (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Training & development

Competitive salary

Flexible schedule

Health insurance

Vision insurance

Dental insurance

Competitive Pay

Paid vacation and holidays

Performance Bonus

Ongoing Training Opportunities

Job summary

FASTSIGNS #111501 in Mooresville, NC is seeking a Customer Service Representative to join our team and deliver exceptional service to customers. You will be the first point of contact for current and prospective clients, learn to prepare estimates, process work orders, and help ensure timely delivery of completed signage projects.

We value outgoing, customer-focused individuals who communicate well, build relationships, and thrive in a fast-paced environment.

Qualifications

• 2-3 years of retail or counter sales experience preferred
• High school diploma or equivalent
• Outgoing, responsive, eager to learn and has the ability to build relationships
• Great listening and organization skills
• Ability to sit for long periods (4 hours or more)
• Ability to view a computer screen for long periods (4 hours or more)
• Ability to work under pressure to output high volume, high-quality work

Responsibilities

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
• Work with customers in numerous ways such as email, telephone, in-person and at their place of business
• Build long-lasting relationships by turning prospects into long term clients.

Skills

Retail experience

Counter sales

Customer service

Communication

Relationship building

Listening skills

Organizational skills

Education

High school diploma or equivalent

Job description

FASTSIGNS #111501 in Mooresville, NC is seeking a Customer Service Representative to join our team and deliver exceptional service to customers. You will be the first point of contact for current and prospective clients, learn to prepare estimates, process work orders, and help ensure timely delivery of completed signage projects.

We value outgoing, customer-focused individuals who communicate well, build relationships, and thrive in a fast-paced environment.