Customer Service & Showroom Support Specialist | Bonus & Benefits

The Glass Guru of Charleston; Charleston (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Health insurance

Job summary

The Glass Guru of Charleston is seeking an organized office administrator to support installation scheduling, lead responses, and customer communications. You will greet showroom visitors, answer calls, manage emails, and coordinate estimates with estimators, technicians, and the general manager.

This role requires HS diploma, clear communication, basic Microsoft Office skills, and the ability to pass background and drug checks.

Qualifications

• HS Diploma or equivalent.
• Ability to pass background check and drug test.
• Strong verbal and written communication.

Responsibilities

• Answer inbound phone calls during business hours.
• Respond to voicemails and messages from answering service.
• Respond to inbound emails and forward as appropriate.
• Greet showroom visitors.
• Screen incoming leads/potential customers.
• Schedule estimate appointments.
• Assist Estimators with follow-up by phone/email.
• Schedule work appointments for Installation Technicians with customers.
• Troubleshoot field issues with GM/vendors and techs.
• Check order confirmations from fabricators/vendors for size and pricing.
• Filing daily work orders and estimates.
• Order office/shop supplies.
• Keep office clean/tidy.

Skills

Verbal communication

Written communication

Organization

Time management

Education

HS Diploma or equivalent

Tools

MS Office

Job description

The Glass Guru of Charleston is seeking an organized office administrator to support installation scheduling, lead responses, and customer communications. You will greet showroom visitors, answer calls, manage emails, and coordinate estimates with estimators, technicians, and the general manager.

This role requires HS diploma, clear communication, basic Microsoft Office skills, and the ability to pass background and drug checks.