Customer Service & Showroom Coordinator

California Closets; Novi (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental

Paid time off

401(k)

Job summary

California Closets Michigan is seeking a dedicated Customer Liaison who will serve as the first point of contact for clients, scheduling consultations, supporting Design Consultants, and maintaining a pristine showroom. This role blends customer service with administrative duties to ensure an exceptional client experience.

The ideal candidate has 1-2 years in customer service, strong communication, and a passion for design, with the ability to manage calendars, assist with marketing tasks, and

Qualifications

• 1-2 years of customer service experience
• Strong written and verbal communication skills
• Proficiency in Microsoft Office and CRM platforms
• Exceptional organizational skills with attention to detail
• Ability to handle multiple tasks and priorities
• Professional demeanor and reliability
• Passion for design and eagerness to learn about our offerings
• Experience with social media and content management is a plus

Responsibilities

• Schedule consultations for Design Consultants and follow up on leads
• Answer calls and emails promptly and professionally
• Keep showroom pristine and organized
• Assist with general office duties and inventory
• Coordinate events as directed by the Liaison Manager
• Greet customers, provide showroom tours, and explain products and design processes
• Provide day-to-day administrative support including calendar management and data entry

Skills

Customer service

Communication skills

Microsoft Office

CRM software

Organizational skills

Multitasking

Design interest

Education

High school diploma

Tools

Microsoft Office

CRM platforms

Job description

• Franchise Legal Entity: R & S Markham, Ltd

Company Description

About Us: Since 1988, California Closets Michigan has been the leader in custom closet and home organization solutions in Greater Detroit and Northern Michigan. We’re passionate about helping our customers transform their spaces, and we’re looking for a highly motivated Customer Liaison to join our team!

Why Join Us?

• Creative Work Environment: Work in an innovative, dynamic setting where your contributions are valued.
• Growth Opportunities: We offer professional development in sales, customer service, and within the home industry at large.
• Supportive Team Culture: Collaborate with a passionate team dedicated to delivering exceptional customer experiences.
• Competitive Benefits: Comprehensive benefits package, including health insurance, 401(k), paid time off, and more.

Job Description

Position Overview: As a Customer Liaison at California Closets Michigan, you will be the first point of contact for our clients, playing a key role in ensuring they have an exceptional experience with our brand. This dynamic position involves scheduling consultations, supporting our Design Consultants, and maintaining the showroom in top condition. If you love customer interaction, have a passion for design, and thrive in an administrative role, we’d love to hear from you!

Key Responsibilities:

• Scheduling & Clerical Support:
  • Manage appointment scheduling for Design Consultants and follow up on leads in an efficient and detailed manner.
  • Answer incoming calls and emails promptly and professionally, addressing customer needs.
• Showroom & Office Management:
  • Keep the showroom pristine and organized, ensuring it’s always ready for customers.
  • Assist with general office duties, including maintaining office equipment, inventory of supplies and sales materials, and ensuring the space remains neat and functional.
  • Event coordination as directed by the Liaison Manager.
• Customer Interaction:
  • Greet customers warmly, offer showroom tours, and provide information about our products and design processes.
  • Deliver exceptional customer service, helping clients feel welcomed and valued.
• Administrative Support:
  • Provide day-to-day administrative assistance, including managing scheduling calendars and resource coordination.
  • Assist with marketing tasks and data entry, as directed by the Liaison Manager.

Qualifications

Required Skills and Qualifications:

• 1-2 years of customer service experience
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office and CRM platforms
• Exceptional organizational skills with a keen attention to detail
• Ability to handle multiple tasks and prioritize effectively
• Professional demeanor and reliability
• Passion for design and eagerness to learn about our products and offerings
• Experience with social media and content management is a plus!

Ideal Candidate:

• High Energy & Professionalism: You bring enthusiasm and a professional attitude to every interaction.
• Customer-Focused: You genuinely care about helping customers and providing a superior experience.
• Organized & Efficient: You excel at managing your time and tasks to keep things running smoothly.
• Self-Starter: You can work independently, taking initiative to improve the showroom and support the team.
• Tech-Savvy: Comfortable with Microsoft Office and learning new software tools.
• Design Enthusiast: You have a passion for design and a keen interest in learning about our products.
• Hospitality Mindset: You create a welcoming, customer-centric environment, ensuring each client feels valued.

Additional Information

Job Type: Full-time
Pay: Starting at $19-$21 per hour (negotiable based on experience).
Benefits: Health insurance, dental, paid time off, 401(k).
Schedule: 8-hour shift, some Saturday availability as needed.
Education: High school diploma or equivalent (required).
Experience:1-2+ years of customer service (required).
Location: In person