Customer Service - Sharon MA

Snelling Grand Rapids; Sharon (MA); On-site; USD 33,000 - 34,000; Full time

Job summary

Snelling Grand Rapids is seeking a Customer Service Representative to build strong relationships with customers, handle calls and emails, and enter orders. You will work with spreadsheets and calculate materials required per order, including tax exemption processing.

The role requires at least 2 years in office customer service, strong Excel and data-entry skills, and careful math ability to determine square feet for materials. Attention to detail and clear communication are essential.

Qualifications

• Minimum of 2 years of customer service experience in an office environment.
• Proficient in Excel and data entry.
• Proficient in math skills - able to calculate square feet of materials for order entry.
• Excellent attention to detail and communication skills.

Responsibilities

• Develop and maintain relationships with customers.
• Handle incoming calls and emails from customers.
• Enter orders.
• Work with spreadsheets.
• Calculate materials needed per square foot per order.
• Process tax exemption form for customers.

Skills

Excel

Data entry

Math skills

Attention to detail

Communication skills

Customer service

Job description

Customer Service Representative Needed

6:30 am - 5 pm M - F, hours may adjust as customer needs adjust

$24 - $25 per hour

Responsibilities of the Customer Service Representative:

• Develop and maintain relationships with customers
• Handle Incoming calls and emails from customers
• Enter orders
• Work with spreadsheets
• Calculate materials needed per square foot per order
• Process tax exemption form for customers

Requirements of the Customer Service Representative:

• Minimum of 2 years of customer service experience in an office environment
• Proficient in Excel and data entry
• Proficient in math skills - able to calculate square feet of materials for order entry
• Excellent attention to detail and communication skills