Customer Service Representive

Packaging Corp. Of America; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible schedule

Vision insurance

Job summary

Packaging Corp. Of America is seeking a Customer Service Representative to deliver superior service and manage orders from entry to delivery.

You will respond to inquiries, handle pricing, freight rates, allocations, delivery dates, and monitor order status while supporting billing adjustments. The role requires a high school diploma or equivalent and two years of customer service experience, with proficiency in Word, Excel, and Outlook.

Qualifications

• Education equivalent to high school diploma required.
• Two years of customer service experience with order handling.
• Strong working knowledge of Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through scheduling.
• Coordinate with internal departments to ensure on-time delivery and accurate invoicing.
• Communicate order status and pertinent activity to Sales Representatives and other stakeholders.
• Coordinate requests for product specifications, availability, shipping, quotations, and samples.
• Assist in resolving billing issues and customer complaints with escalation as needed.
• Manage on-hand inventory levels and reconcile to customer orders and forecasts.

Skills

Customer service

Communication

Attention to detail

MS Office proficiency

Education

High school diploma or equivalent

Tools

Order entry system

MS Word/Excel/Outlook

Job description

Job Summary

The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, managing projects and accounts, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.

Principal Accountabilities

• Receive, process, and track assigned orders through to scheduling.
• Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

Basic Requirements

• Education equivalent to high school diploma required.
• Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook.

Preferred Requirements

• Associates degree or college business coursework.
• Previous experience using automated order entry system.
• Previous experience in the manufacturing sector, containerboard and corrugated packaging industry.

Knowledge, Skills & Abilities

• Strong attention to meeting and exceeding customer expectations.
• The ability to network and build relationships with individuals of various experience and corporate positions.
• Strong active listening and evaluating skills.
• Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.
• Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously.
• Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.
• Strong organizational skills with the ability to handle numerous details, deadlines, and requests.
• Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.
• Able to work flexible hours or overtime as needed.

Job Type

Full-time

Benefits

• Flexible schedule
• Vision insurance

Experience Level

2 years

Shift

Day shift

Weekly Day Range

Monday to Friday

Work Setting

In-person Office

Ability to Commute

New Oxford, PA 17350 (Required)

Ability to Relocate

New Oxford, PA 17350: Relocate before starting work (Required)

Work Location

In person