Customer Service Representative

Performance Foodservice; Glen Allen (VA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice is hiring for an on-site Customer Service position with regular shifts from 7:45 AM to 4:15 PM, Sunday through Wednesday and Friday, with Thursdays and Saturdays off. The role focuses on processing orders, handling customer inquiries, and providing professional support to clients and vendors.

Offers competitive pay and benefits from day 1, including health coverage, an employee stock purchase plan, 401(k) matching, education assistance, and PTO, plus opportunities for

Qualifications

• High School Diploma or GED required.
• 6–12 months of customer service or call center experience.

Responsibilities

• Input customer orders and credits.
• Input order and invoicing information accurately and timely.
• Assist customers with orders and problems; contact vendors for samples.
• Provide informative, professional assistance to customers, vendors and co-workers.
• Attend training and Customer Service meetings; perform other duties as assigned.

Skills

Customer service

Education

High School Diploma/GED

Job description

Job Description

This position works is onsite 7:45 AM. - 4:15 p.m
Sunday, Monday, Tuesday, Wednesday, Friday.
Off Thursday and Saturday.

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

This position works is onsite 7:45 AM. - 4:15 p.m
Sunday, Monday, Tuesday, Wednesday, Friday.
Off Thursday and Saturday.

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Required Qualifications

• High School Diploma/GED or Equivalent
• 6 - 12 months customer service, call center and / or related area.

Compensation

$22.00 per hour