Customer Service Representative

Snelling; Sharon (MA); On-site; USD 33,000 - 34,000; Full time

Job summary

Snelling in Sharon, MA is seeking a Customer Service Representative to handle inbound calls and emails, enter orders, and maintain customer relationships. This full-time, on-site role runs 6:30 am to 5:00 pm Monday to Friday, with hours adjustable to customer needs.

Candidates should have at least 2 years of office-based customer service experience, proficiency in Excel and data entry, and strong math for square footage calculations. Attention to detail and clear communication are essential.

Qualifications

• Minimum of 2 years of customer service experience in an office environment.

Responsibilities

• Develop and maintain relationships with customers
• Handle Incoming calls and emails from customers
• Enter orders
• Work with spreadsheets
• Calculate materials needed per square foot per order
• Process tax exemption form for customers

Skills

Customer service

Data entry

Attention to detail

Communication skills

Math calculations

Tools

Excel

Job description

Customer Service Representative Needed6:30 am - 5 pm M - F, hours may adjust as customer needs adjust$24 - $25 per hour

Responsibilities of the Customer Service Representative

• Develop and maintain relationships with customers
• Handle Incoming calls and emails from customers
• Enter orders
• Work with spreadsheets
• Calculate materials needed per square foot per order
• Process tax exemption form for customers

Requirements of the Customer Service Representative

• Minimum of 2 years of customer service experience in an office environment
• Proficient in Excel and data entry
• Proficient in math skills - able to calculate square feet of materials for order entry
• Excellent attention to detail and communication skills
• Qualified customer service representatives should…