Customer Service - Self Storage Manager

Public Storage; Selkirk (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

Public Storage is seeking a proactive Property Manager to work across multiple locations in New York. You will assess customers' storage needs, upsell packing supplies, and perform daily inspections to confirm space availability and readiness for rent.

Responsibilities include maintaining accurate cash handling, deposits, and customer payment reminders. A valid driver's license and ability to travel between sites are required; mileage reimbursement is available.

Qualifications

• Experience in customer service oriented sales environments.
• Ability to upsell packing and moving supplies to customers.
• Strong communication and interpersonal skills.

Responsibilities

• Assess customer storage needs and suggest packing supplies.
• Perform daily storage unit inspections to confirm inventory and readiness to rent.
• Audit cash drawers and make deposits as part of daily duties.
• Help customers stay current with payments and make reminder calls when required.

Skills

Customer service

Sales

Retail experience

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)