Customer Service - Self Storage Manager

Public Storage; Lynnfield (MA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Public Storage in Massachusetts is seeking a Property Manager who works independently across multiple sites. You will assess customer storage needs, propose packing and moving supplies, and keep spaces ready to rent through daily inspections.

You will audit cash drawers, handle deposits, and assist customers with payments, including reminder calls when needed. A valid driver's license and reliable vehicle are required to travel between locations.

Qualifications

• Experience in customer service centered sales environments such as retail or hospitality.
• Proven ability to upsell and suggest products to meet customer storage needs.

Responsibilities

• Assess customer storage needs and make recommendations, including selling packing and moving supplies.
• Perform daily storage unit inspections to ensure inventory accuracy and spaces ready to rent.
• Audit cash drawers and handle bank deposits as part of daily operations.
• Assist customers with payments and make reminder/collection calls when required.
• Travel between locations using own vehicle; valid driver’s license required.

Skills

Customer service experience

Sales experience

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)