Customer Service - Self Storage Manager

Public Storage; Hilliard (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Public Storage is seeking a Property Manager to operate at multiple locations, balancing inside and outdoor duties. You will assess customer storage needs, recommend packing and moving supplies, and perform daily unit inspections to ensure inventory and availability for rent.

The role includes handling cash, deposits, and customer payments, with reminder and collection calls as needed. A valid driver's license and own vehicle are required for travel between sites.

Qualifications

• Experience in customer service or sales environments (retail, restaurant, or service-based roles).
• Must have valid driver's license and own vehicle for travel between locations.

Responsibilities

• Assess customer storage needs and suggest packing/moving supplies.
• Conduct daily storage unit inspections to ensure inventory and availability for rent.
• Audit cash drawers and make bank deposits.
• Assist customers with payments and make reminder/collection calls when required.

Skills

Customer service

Sales

Communication

Cash handling

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)