Customer Service - Self Storage Manager

Public Storage; Ferndale (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Public Storage in Ferndale, MI is hiring Property Managers to work independently at multiple locations. You will assess customer storage needs, suggest packing and moving supplies, and conduct daily unit inspections to ensure space availability.

This role requires maintaining cash drawers, making bank deposits, helping customers stay current with payments, and occasional travel between locations using your own vehicle (mileage reimbursed). A valid driver's license is required.

Qualifications

• Customer service and sales experience in service-based environments.
• Ability to walk/stand for extended periods and lift up to 35 pounds.
• Must have a valid driver’s license and reliable vehicle.

Responsibilities

• Assess customer storage needs and make product recommendations.
• Conduct daily storage unit inspections to confirm inventory and availability.
• Audit cash drawers and make bank deposits.
• Assist customers with payments and call for reminders/collections when needed.

Skills

Customer service

Sales

Driving

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)