Customer Service - Self Storage Manager

Public Storage; Oak Park (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Public Storage is seeking a Property Manager to work across multiple locations, combining indoor and outdoor duties. You will assess customer storage needs, upsell packing and moving supplies, and ensure units are ready to rent through daily inspections.

The role includes cash handling, deposits, and assisting customers with payments and collections. A valid driver's license and use of your own vehicle for travel between sites are required, with mileage reimbursement.

Qualifications

• Customer service oriented with sales focus.
• Ability to assess customer storage needs and upsell packing supplies.
• Experience with cash handling and banking procedures.

Responsibilities

• Work independently at multiple locations, spending time both inside and outside.
• Assess customer storage needs and upsell packing supplies.
• Perform daily inspections to ensure units are ready to rent.
• Audit cash drawers and handle bank deposits.
• Assist customers with payments and make reminder/collection calls.

Skills

Customer service

Sales

Communication

Organization

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)