Customer Service - Self Storage Manager

Public Storage; Decatur (AL); On-site; USD 24,000 - 40,000; Full time

Job summary

Public Storage is seeking a Property Manager to independently handle operations at multiple locations in the Decatur area. You will assess customer storage needs, suggest packing and moving supplies, and conduct daily inspections to ensure spaces are ready to rent.

Responsibilities include cash handling, deposits, and assisting customers with payments and collections when required. A valid driver’s license and ability to travel between locations using your own vehicle are required.

Qualifications

• Experience in customer service oriented sales roles.
• Ability to upsell products and services.
• Comfort working in a fast-paced retail/service environment.

Responsibilities

• Assess customer storage needs and suggest solutions, including packing/moving supplies.
• Conduct daily inspections to ensure inventory and spaces are ready to rent.
• Audit cash drawers and process bank deposits as part of daily duties.
• Assist customers with payments, reminders, and collections when needed.
• Travel between locations using personal vehicle and maintain curb appeal.

Skills

Customer service

Sales

Retail experience

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)