Customer Service - Self Storage Manager

Public Storage; Sharonville (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

Public Storage in Sharonville, OH is seeking a customer-focused Property Manager to operate across multiple locations. You will assess customer storage needs, suggest packing supplies, and conduct daily unit inspections to ensure spaces are ready to rent.

You will audit cash drawers, process deposits, help customers stay current on payments, and make reminder calls when required. A valid driver’s license and reliable vehicle are required to travel between sites.

Qualifications

• Experience in customer service oriented sales environments.
• Ability to upsell packing and moving supplies.
• Willingness to travel between locations.

Responsibilities

• Assess storage needs and suggest packing supplies for customers.
• Perform daily storage unit inspections to ensure spaces are ready to rent.
• Audit cash drawers and process bank deposits.
• Help customers stay current with payments and make reminder calls when required.
• Travel between locations using own vehicle; mileage reimbursement provided.

Skills

Customer service

Sales ability

Communication skills

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience:

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation:

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)