Customer Service - Self Storage Manager

Public Storage; Charlotte (NC); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Public Storage seeks a Property Manager to work across multiple locations, independently handling customer needs and storage inventory. You will assess requirements, suggest packing supplies, and perform daily inspections to ensure units are ready to rent.

The role includes cash handling, drawer auditing, and assisting customers with payments, including reminder calls when necessary. Driving between sites is required.

Qualifications

• Experience in customer service sales environments.
• Strong communication and interpersonal skills.
• Ability to manage inventory and cash handling tasks.

Responsibilities

• Provide service at multiple locations with independence and mobility.
• Assess customer storage needs and suggest packing/moving supplies.
• Perform daily storage unit inspections to confirm inventory and availability.
• Audit cash drawers and make bank deposits as part of daily duties.
• Assist customers with payments and make reminder/collection calls when required.

Skills

Customer service

Sales

Communication

Inventory awareness

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)