Customer Service - Self Storage Manager

Public Storage; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Job summary

Public Storage is seeking a Property Manager to work at multiple locations, handling customer inquiries, guiding storage selections, and promoting packing and moving supplies. The role includes daily unit inspections to ensure availability and readiness to rent.

Candidates should have experience in customer service-oriented sales, be able to manage payments, and perform routine cash handling and deposit tasks. Valid driver’s license and mobility between sites are required.

Qualifications

• Experience in customer service centered sales environments.
• Ability to work independently across multiple locations.
• Strong communication and problem-solving skills.

Responsibilities

• Assess customer storage needs and suggest packing/moving supplies.
• Perform daily inspections to ensure units are ready to rent.
• Audit cash drawer and handle bank deposits as needed.
• Assist customers with payments and reminders/collections when required.

Skills

Customer service

Sales

Cash handling

Inventory management

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)