Customer Service - Self Storage Manager

Public Storage; Cambridge (MA); On-site; USD 52,000 - 65,000; Full time

Job summary

Public Storage is seeking a Property Manager to work across multiple locations, combining independent tasks with customer-focused service. You will assess storage needs, upsell packing supplies, and perform daily inspections to ensure unit readiness and inventory accuracy.

The role involves cash handling, payments reminders, and occasional collection calls, with a mix of indoor and outdoor responsibilities across property sites.

Qualifications

• Experience in customer service centered sales environments, including retail, restaurant, or other service-based settings.
• Ability to assess customer storage needs and suggest packing/moving supplies.
• Comfort with handling cash drawers and basic banking duties.

Responsibilities

• Assess customer storage needs and suggest packing and moving supplies.
• Conduct daily storage unit inspections to ensure inventory and availability.
• Audit cash drawers and perform bank deposits as part of daily operations.
• Assist customers with payments and make reminder or collection calls when needed.

Skills

Customer service

Sales experience

Cash handling

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation

Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)