Customer Service & Scheduling Specialist - Property Services

Leisure World of Maryland Corporation; Silver Spring (MD); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k)

Job summary

Leisure World of Maryland Corporation in Silver Spring, MD seeks a full-time Customer Service Representative to process service requests, prepare initial work orders, generate invoices, and accept payments for maintenance work conducted by the Physical Properties Department.

The candidate should have at least one year in customer service, excellent communication, and the ability to work with vendors, residents, and staff with tact and courtesy.

Qualifications

• Minimum of a high school diploma or GED; an associate's degree is preferred.
• Experience in customer service with strong communication and problem-solving skills.
• Ability to work with vendors, residents, and internal staff professionally.

Responsibilities

• Process requests for services and generate initial work orders.
• Prepare invoices and receive payments for maintenance and repairs.
• Maintain service schedules and coordinate with trades in the Physical Properties Department.
• Respond to inquiries, resolve billing discrepancies, and ensure timely service.
• Enter completed service tickets and maintain resident files accurately.
• Promote excellent customer service and greet customers promptly.
• Manage calls professionally and coordinate with foreman on scheduling.
• Ensure invoices are processed by month-end and information is shared to avoid double bookings.

Skills

MS Office

Database management

Vendor management

Communication skills

Policy interpretation

Time management

Organization

Phone etiquette

Customer service

Multitasking

Education

High school diploma or GED

Associate's degree preferred

Tools

MS Office suite

Job description

Leisure World of Maryland Corporation in Silver Spring, MD seeks a full-time Customer Service Representative to process service requests, prepare initial work orders, generate invoices, and accept payments for maintenance work conducted by the Physical Properties Department.

The candidate should have at least one year in customer service, excellent communication, and the ability to work with vendors, residents, and staff with tact and courtesy.