Customer Service & Scheduling Specialist (Home Services)

PV Heating, Cooling & Plumbing; Atlanta (GA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Paid Training

Career Growth Opportunities

Supportive Team Environment

Job summary

PV Heating, Cooling & Plumbing seeks a friendly Customer Service Representative to be the first point of contact for homeowners. You will schedule HVAC and plumbing service, coordinate requests, and support technicians through the ServiceTitan platform.

This in-office role in Doraville offers full-time or part-time schedules, a collaborative team, and opportunities for growth as you manage accounts, process payments, and help ensure a seamless customer experience.

Qualifications

• Previous customer service or call center experience required.
• HVAC, plumbing, or home service industry experience preferred, but not required.
• Experience with ServiceTitan or similar CRM/dispatch software is a plus.
• Strong communication, multitasking, and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Comfortable learning new technology and computer systems.
• Positive, professional attitude with a team-first mindset.
• High school diploma or equivalent.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and text.
• Schedule HVAC and plumbing service appointments while maximizing technician efficiency.
• Complete a minimum of 100 outbound calls per day to follow up on leads, schedule maintenance, and provide exceptional customer care.
• Create and manage customer accounts, memberships, and daily tasks within ServiceTitan.
• Assist customers by answering questions, resolving concerns, and escalating issues when appropriate.
• Maintain accurate customer records and documentation.
• Coordinate with dispatch, technicians, and the inside sales team to ensure a seamless customer experience.
• Process payments and assist with additional administrative tasks as needed.

Skills

Communication skills

Multitasking

Problem-solving

Customer service

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

PV Heating, Cooling & Plumbing seeks a friendly Customer Service Representative to be the first point of contact for homeowners. You will schedule HVAC and plumbing service, coordinate requests, and support technicians through the ServiceTitan platform.

This in-office role in Doraville offers full-time or part-time schedules, a collaborative team, and opportunities for growth as you manage accounts, process payments, and help ensure a seamless customer experience.