Customer Service & Scheduling Specialist — Growth & Benefits

High 5 Plumbing, Heating, Cooling & Electric; Golden (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision, life coverage

401(k) with company match

Paid holidays + PTO

Career growth & training

Job summary

High 5 Plumbing, Heating, Cooling & Electric is seeking a friendly Customer Service Representative (CSR) in Colorado to be the first point of contact for customers. You will schedule appointments, assist with pricing questions, and support technicians in the field while promoting memberships for added value.

The role emphasizes exceptional customer care, accurate record-keeping, and teamwork to meet performance targets.

Qualifications

• Previous customer service, call center, sales or scheduling experience.
• Strong communication and phone skills.
• Comfortable discussing and selling memberships and services.
• Highly organized with strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team-oriented mindset.
• Experience with ServiceTitan or similar CRM software is a plus.

Responsibilities

• Answer incoming customer calls promptly and professionally
• Schedule service appointments accurately and efficiently
• Assist customers with questions regarding services, pricing, and availability
• Provide exceptional customer service and ensure a positive customer experience
• Promote and sell company memberships and additional services
• Confirm appointments and follow up with customers as needed
• Maintain accurate customer records in the scheduling system
• Coordinate with dispatch and field technicians to ensure smooth scheduling
• Resolve customer concerns with professionalism and empathy
• Meet individual and team performance goals, including membership sales and booking metrics

Skills

Customer service

Communication

Scheduling

Sales

Tools

ServiceTitan

Job description

High 5 Plumbing, Heating, Cooling & Electric is seeking a friendly Customer Service Representative (CSR) in Colorado to be the first point of contact for customers. You will schedule appointments, assist with pricing questions, and support technicians in the field while promoting memberships for added value.

The role emphasizes exceptional customer care, accurate record-keeping, and teamwork to meet performance targets.