Customer Service Specialist — Growth & Benefits

TLC Plumbing Heating Cooling Electrical; Santa Fe (NM); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement plan

Career growth opportunities

Great work culture

Job summary

TLC Plumbing Heating Cooling Electrical is hiring a friendly and organized Customer Service Representative in Santa Fe. You will be the first point of contact for customers, handling calls, scheduling appointments, and resolving questions professionally.

Ideal candidates demonstrate outstanding customer service, data accuracy, and the ability to coordinate with dispatch and technicians. This on-site role offers consistent hours and comprehensive benefits in a supportive team environment.

Qualifications

• Answer inbound calls and assist customers with questions, service requests, and scheduling.
• Provide accurate information about services, pricing, and policies.
• Schedule, reschedule, and confirm appointments.
• Document customer interactions and update records in company systems.
• Resolve customer concerns or escalated issues as needed.
• Communicate effectively with dispatch, technicians, and management.
• Maintain a professional and positive attitude at all times.
• Assist with permitting and other office needs.

Responsibilities

• Handle inbound calls and assist customers with questions, service requests, and scheduling.
• Provide accurate information about services, pricing, and policies.
• Schedule, reschedule, and confirm appointments.
• Document customer interactions and update records in company systems.
• Resolve customer concerns or escalated issues as needed.
• Communicate effectively with dispatch, technicians, and management.

Job description

TLC Plumbing Heating Cooling Electrical is hiring a friendly and organized Customer Service Representative in Santa Fe. You will be the first point of contact for customers, handling calls, scheduling appointments, and resolving questions professionally.

Ideal candidates demonstrate outstanding customer service, data accuracy, and the ability to coordinate with dispatch and technicians. This on-site role offers consistent hours and comprehensive benefits in a supportive team environment.