Customer Service & Scheduling Specialist

Certified Fleet Inc.; Sarasota (FL); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Paid Holidays

PTO Program

Health insurance

Vision insurance

IRA

Professional Training & Development Opportunities

Job summary

A fleet repair and maintenance company in Sarasota, FL is looking for a Customer Service Representative (CSR). The CSR will be responsible for answering customer inquiries, scheduling service appointments, and providing a positive first impression. Candidates should have strong communication skills and a background in customer service. This full-time position offers a pay range of $18.00 – $21.00 per hour along with various benefits including health insurance and paid time off.

Qualifications

• Minimum 1–2 years of customer service or administrative experience required.
• Experience with scheduling and CRM systems preferred.
• Automotive or fleet service experience a plus.

Responsibilities

• Answer inbound and place outbound calls to customers.
• Schedule, confirm, and coordinate service appointments.
• Maintain and update customer records in CRM.

Skills

Strong verbal and written communication skills

Highly organized with excellent attention to detail

Ability to multitask

Team-oriented mindset

Education

GED or High School Diploma

Associate’s Degree (preferred)

Tools

Microsoft Office Suite

CRM knowledge (HubSpot, Salesforce)

Job description

A fleet repair and maintenance company in Sarasota, FL is looking for a Customer Service Representative (CSR). The CSR will be responsible for answering customer inquiries, scheduling service appointments, and providing a positive first impression. Candidates should have strong communication skills and a background in customer service. This full-time position offers a pay range of $18.00 – $21.00 per hour along with various benefits including health insurance and paid time off.