Customer Service & Scheduling Specialist

Certified Fleet Inc.; Sarasota (FL); Sur place; USD 24 796 - 28 929; Plein temps

Avantages offerts par ce poste

Paid Holidays

PTO Program

IRA

Professional Training & Development Opportunities

Résumé du poste

A fleet repair company in Sarasota, FL is looking for a Customer Service Representative. The role involves answering customer inquiries, scheduling service appointments, and maintaining customer records in the CRM system. Candidates should possess strong communication and organizational skills with 1-2 years of customer service experience. This position offers full-time employment with benefits including paid holidays and professional development opportunities.

Qualifications

• Minimum 1-2 years of customer service or administrative experience required.
• Experience with scheduling and CRM systems preferred.
• Automotive or fleet service experience a plus.

Responsabilités

• Answer inbound and place outbound calls to customers professionally.
• Schedule and coordinate service appointments accurately.
• Maintain and update customer records in the CRM system.
• Support service managers and technicians by coordinating schedules.

Connaissances

Communication skills

Organizational skills

Multitasking

Customer service excellence

Administrative skills

Formation

GED or High School Diploma

Associate's Degree preferred

Outils

Microsoft Office Suite

CRM knowledge (HubSpot, Salesforce)

Description du poste

A fleet repair company in Sarasota, FL is looking for a Customer Service Representative. The role involves answering customer inquiries, scheduling service appointments, and maintaining customer records in the CRM system. Candidates should possess strong communication and organizational skills with 1-2 years of customer service experience. This position offers full-time employment with benefits including paid holidays and professional development opportunities.