Customer Service & Scheduling Specialist

Certified Fleet Inc.; Sarasota (FL); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Paid Holidays

PTO Program

IRA

Professional Training & Development Opportunities

Job summary

A fleet repair company in Sarasota, FL is looking for a Customer Service Representative. The role involves answering customer inquiries, scheduling service appointments, and maintaining customer records in the CRM system. Candidates should possess strong communication and organizational skills with 1-2 years of customer service experience. This position offers full-time employment with benefits including paid holidays and professional development opportunities.

Qualifications

• Minimum 1-2 years of customer service or administrative experience required.
• Experience with scheduling and CRM systems preferred.
• Automotive or fleet service experience a plus.

Responsibilities

• Answer inbound and place outbound calls to customers professionally.
• Schedule and coordinate service appointments accurately.
• Maintain and update customer records in the CRM system.
• Support service managers and technicians by coordinating schedules.

Skills

Communication skills

Organizational skills

Multitasking

Customer service excellence

Administrative skills

Education

GED or High School Diploma

Associate's Degree preferred

Tools

Microsoft Office Suite

CRM knowledge (HubSpot, Salesforce)

Job description

A fleet repair company in Sarasota, FL is looking for a Customer Service Representative. The role involves answering customer inquiries, scheduling service appointments, and maintaining customer records in the CRM system. Candidates should possess strong communication and organizational skills with 1-2 years of customer service experience. This position offers full-time employment with benefits including paid holidays and professional development opportunities.