Customer Service & Appointment Specialist

Acreeair; Tampa (FL); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Competitive Pay

Weekly paycheck

Performance Bonus

Short & Long-Term Disability

Life Insurance

PTO

Employee Assistance Program

Job summary

A service company in Tampa is seeking a Customer Service Representative to handle inbound calls, schedule appointments, and ensure customer satisfaction. Candidates should possess excellent communication skills and a positive demeanor. A high school diploma is required, with an associate's degree preferred. Pay ranges from $16.00 to $19.00 per hour plus bonuses, with a schedule of Monday to Friday including some weekends.

Responsibilities

• Handle inbound customer calls and convert them into scheduled appointments.
• Make outbound calls to schedule or follow up with customers.
• Ensure customer satisfaction through follow-up calls.
• Update customer records with accurate, timely information.
• Maintain communication with dispatch and management.
• Remain calm and professional under pressure.

Skills

Excellent verbal and written communication skills

Positive, professional, and friendly demeanor

Strong problem-solving and multitasking abilities

Self-motivated, organized, and team-oriented

Education

High school diploma or equivalent

Associate’s degree or higher

Job description

A service company in Tampa is seeking a Customer Service Representative to handle inbound calls, schedule appointments, and ensure customer satisfaction. Candidates should possess excellent communication skills and a positive demeanor. A high school diploma is required, with an associate's degree preferred. Pay ranges from $16.00 to $19.00 per hour plus bonuses, with a schedule of Monday to Friday including some weekends.