Customer Service & Scheduling Specialist

Finkens; Saint Cloud (MN); On-site; USD 24,796 - 33,062; Full time

Job summary

Finken Water, Inc. is seeking a friendly, energetic Customer Service Representative to be the first contact for customers in Saint Cloud, MN. You will answer calls, schedule service, process work orders, and coordinate between customers and field technicians.

Ideal candidates will have an outstanding phone voice, excellent communication skills, and the ability to multitask in a fast-paced environment. Water treatment, plumbing, or HVAC experience is a plus but not required.

Qualifications

• Excellent phone presence with a clear, confident, and friendly speaking voice
• Energetic, outgoing personality with exceptional customer service skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a busy office environment
• Proficient with computers and comfortable learning our scheduling software
• Dependable, punctual, and a collaborative team player
• Previous customer service, dispatch, or office experience preferred
• Experience in water treatment, plumbing, HVAC, or other home service industries is a plus

Responsibilities

• Answer incoming calls with professionalism, enthusiasm, and a positive attitude
• Assist retail customers purchasing salt and water
• Schedule service, maintenance, and installation appointments for technicians
• Answer customer questions and direct calls to the appropriate department
• Coordinate daily schedules and communicate updates with field technicians
• Process work orders, customer information, and service records accurately
• Make outbound calls to confirm appointments, follow up on satisfaction, and schedule maintenance reminders
• Respond to customer inquiries via phone, email, and text
• Resolve customer concerns promptly and professionally
• Maintain organized customer files and accurate records within company software
• Support office operations and work closely with the sales and service teams
• Observe Finken Companies' rules and procedures

Job description

Finken Water, Inc. is seeking a friendly, energetic Customer Service Representative to be the first contact for customers in Saint Cloud, MN. You will answer calls, schedule service, process work orders, and coordinate between customers and field technicians.

Ideal candidates will have an outstanding phone voice, excellent communication skills, and the ability to multitask in a fast-paced environment. Water treatment, plumbing, or HVAC experience is a plus but not required.