Customer Service Representative

Finkens; Saint Cloud (MN); On-site; USD 24,796 - 33,062; Full time

Job summary

Finken Water, Inc. is seeking a friendly, energetic Customer Service Representative to be the first contact for customers in Saint Cloud, MN. You will answer calls, schedule service, process work orders, and coordinate between customers and field technicians.

Ideal candidates will have an outstanding phone voice, excellent communication skills, and the ability to multitask in a fast-paced environment. Water treatment, plumbing, or HVAC experience is a plus but not required.

Qualifications

• Excellent phone presence with a clear, confident, and friendly speaking voice
• Energetic, outgoing personality with exceptional customer service skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a busy office environment
• Proficient with computers and comfortable learning our scheduling software
• Dependable, punctual, and a collaborative team player
• Previous customer service, dispatch, or office experience preferred
• Experience in water treatment, plumbing, HVAC, or other home service industries is a plus

Responsibilities

• Answer incoming calls with professionalism, enthusiasm, and a positive attitude
• Assist retail customers purchasing salt and water
• Schedule service, maintenance, and installation appointments for technicians
• Answer customer questions and direct calls to the appropriate department
• Coordinate daily schedules and communicate updates with field technicians
• Process work orders, customer information, and service records accurately
• Make outbound calls to confirm appointments, follow up on satisfaction, and schedule maintenance reminders
• Respond to customer inquiries via phone, email, and text
• Resolve customer concerns promptly and professionally
• Maintain organized customer files and accurate records within company software
• Support office operations and work closely with the sales and service teams
• Observe Finken Companies' rules and procedures

Job description

Finken is seeking a friendly, energetic, and highly organized Customer Service Representative to serve as the first point of contact for our customers. The ideal candidate has an outstanding phone voice, excellent communication skills, and the ability to multitask in a fast-paced environment — experience in water treatment, plumbing, or HVAC is a plus but not required.

DEPARTMENT: Finken Water, Inc
REPORTS TO: Service Manager
WORKS CLOSELY WITH: Sales Team, Service Team, Field Technicians, Dispatch/Scheduling
GENERAL FUNCTION: Serves as the first point of contact for Finken customers, delivering an exceptional experience by answering calls, scheduling service, processing work orders, and coordinating between customers and field technicians.

RESPONSIBILITIES

• Answer incoming calls with professionalism, enthusiasm, and a positive attitude
• Assist retail customers purchasing salt and water
• Schedule service, maintenance, and installation appointments for technicians
• Answer customer questions and direct calls to the appropriate department
• Coordinate daily schedules and communicate updates with field technicians
• Process work orders, customer information, and service records accurately
• Make outbound calls to confirm appointments, follow up on satisfaction, and schedule maintenance reminders
• Respond to customer inquiries via phone, email, and text
• Resolve customer concerns promptly and professionally
• Maintain organized customer files and accurate records within company software
• Support office operations and work closely with the sales and service teams
• Observe Finken Companies' rules and procedures

PHYSICAL REQUIREMENTS

Able to lift 45 lbs.

QUALIFICATIONS

• Excellent phone presence with a clear, confident, and friendly speaking voice
• Energetic, outgoing personality with exceptional customer service skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a busy office environment
• Proficient with computers and comfortable learning our scheduling software
• Dependable, punctual, and a collaborative team player
• Previous customer service, dispatch, or office experience preferred
• Experience in water treatment, plumbing, HVAC, or other home service industries is a plus

WHAT WE'RE LOOKING FOR

• A people person who genuinely enjoys helping customers
• Someone who stays positive and composed during busy periods
• A proactive problem solver with excellent communication skills
• An organized, dependable team member who takes pride in delivering outstanding service

From water treatment to plumbing and heating services, Finken has you covered. Our streamlined approach ensures that every step, from consultation to ongoing support, is handled with expertise and care.