Customer Service & Scheduling Specialist

607 Cedar Crest Village, Inc.; Pequannock Township (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

PTO

401k with company match

Onsite health centers

Employee discounts

Education assistance

Job summary

Cedar Crest Village by Erickson Senior Living is seeking a Customer Service Representative to handle a high volume of phone calls, coordinate schedules, and process work orders for General Services. The role offers a comprehensive benefits package and opportunities for growth.

Responsibilities include managing inquiries, scheduling, and maintaining accurate records while ensuring timely completion of work orders for correct billing.

Qualifications

• Strong customer service, interpersonal, and communication skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficiency in Microsoft Office and scheduling/work order systems preferred.

Responsibilities

• Manage incoming phone calls and respond to customer inquiries in a professional and courteous manner
• Schedule service requests and coordinate appointments for General Services departments
• Create, process, and maintain work orders accurately and efficiently
• Provide exceptional customer service to internal and external customers
• Maintain accurate records and support daily administrative office operations
• Ensure work orders are completed and closed in a timely manner to support accurate billing
• Prioritize and manage multiple responsibilities in a fast-paced team environment
• Communicate effectively with staff, departments, and customers to ensure timely resolution of requests

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Data entry

Microsoft Office

Tools

Scheduling software

Work order management systems

Job description

Cedar Crest Village by Erickson Senior Living is seeking a Customer Service Representative to handle a high volume of phone calls, coordinate schedules, and process work orders for General Services. The role offers a comprehensive benefits package and opportunities for growth.

Responsibilities include managing inquiries, scheduling, and maintaining accurate records while ensuring timely completion of work orders for correct billing.