Customer Service & Scheduling Coordinator

Erickson Senior Living; Pompton Lakes (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health benefits

PTO

401k

Onsite clinic

Dining discount

Growth opportunities

Education assistance

Job summary

Cedar Crest Village by Erickson Senior Living is seeking a Customer Service Representative to manage high-volume calls, coordinate service requests, and generate work orders in a dynamic General Services office. The role emphasizes strong customer service and precise administrative support in a fast-paced environment.

Candidates should excel in organization, data entry, and using Microsoft Office and scheduling/work order systems.

Qualifications

• Strong customer service, interpersonal, and communication skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Strong database, data entry, and administrative support experience preferred.
• Ability to work independently and collaboratively in a team-oriented environment.
• Proficiency in Microsoft Office and scheduling or work order management systems preferred.
• Previous administrative, dispatching, or customer service experience is highly desirable.
• Ability to maintain professionalism and accuracy while managing competing priorities.

Responsibilities

• Manage incoming phone calls and respond to customer inquiries in a professional and courteous manner.
• Schedule service requests and coordinate appointments for General Services departments.
• Create, process, and maintain work orders accurately and efficiently.
• Provide exceptional customer service to internal and external customers.
• Maintain accurate records and support daily administrative office operations.
• Ensure work orders are completed and closed in a timely manner to support accurate billing.
• Prioritize and manage multiple responsibilities in a fast-paced team environment.
• Communicate effectively with staff, departments, and customers to ensure timely resolution of requests.

Skills

Customer service

Communication

Organization

Multitasking

Data entry

Scheduling

Work orders

Professionalism

Tools

Microsoft Office

Work order systems

Job description

Cedar Crest Village by Erickson Senior Living is seeking a Customer Service Representative to manage high-volume calls, coordinate service requests, and generate work orders in a dynamic General Services office. The role emphasizes strong customer service and precise administrative support in a fast-paced environment.

Candidates should excel in organization, data entry, and using Microsoft Office and scheduling/work order systems.