Customer Service Representitave

Erickson Senior Living; Pompton Lakes (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health benefits

PTO

401k

Onsite clinic

Dining discount

Growth opportunities

Education assistance

Job summary

Cedar Crest Village by Erickson Senior Living is seeking a Customer Service Representative to manage high-volume calls, coordinate service requests, and generate work orders in a dynamic General Services office. The role emphasizes strong customer service and precise administrative support in a fast-paced environment.

Candidates should excel in organization, data entry, and using Microsoft Office and scheduling/work order systems.

Qualifications

• Strong customer service, interpersonal, and communication skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Strong database, data entry, and administrative support experience preferred.
• Ability to work independently and collaboratively in a team-oriented environment.
• Proficiency in Microsoft Office and scheduling or work order management systems preferred.
• Previous administrative, dispatching, or customer service experience is highly desirable.
• Ability to maintain professionalism and accuracy while managing competing priorities.

Responsibilities

• Manage incoming phone calls and respond to customer inquiries in a professional and courteous manner.
• Schedule service requests and coordinate appointments for General Services departments.
• Create, process, and maintain work orders accurately and efficiently.
• Provide exceptional customer service to internal and external customers.
• Maintain accurate records and support daily administrative office operations.
• Ensure work orders are completed and closed in a timely manner to support accurate billing.
• Prioritize and manage multiple responsibilities in a fast-paced team environment.
• Communicate effectively with staff, departments, and customers to ensure timely resolution of requests.

Skills

Customer service

Communication

Organization

Multitasking

Data entry

Scheduling

Work orders

Professionalism

Tools

Microsoft Office

Work order systems

Job description

Location: Cedar Crest Village by Erickson Senior Living

Cedar Crest's General Services Team is seeking a professional, highly organized, and customer-focused individual to join our busy office as a Customer Service Representative

This position is responsible for managing a high volume of phone calls, coordinating schedules, and creating and processing work orders for the General Services departments. The ideal candidate will demonstrate exceptional customer service skills and the ability to effectively assist customers both in person and over the phone in a fast-paced environment.

Compensation: $18.35-$19.00/hour

Key Responsibilities

• Manage incoming phone calls and respond to customer inquiries in a professional and courteous manner
• Schedule service requests and coordinate appointments for General Services departments
• Create, process, and maintain work orders accurately and efficiently
• Provide exceptional customer service to internal and external customers
• Maintain accurate records and support daily administrative office operations
• Ensure work orders are completed and closed in a timely manner to support accurate billing
• Prioritize and manage multiple responsibilities in a fast-paced team environment
• Communicate effectively with staff, departments, and customers to ensure timely resolution of requests

Qualifications

• Strong customer service, interpersonal, and communication skills
• Excellent organizational, multitasking, and problem-solving abilities
• Strong database, data entry, and administrative support experience preferred
• Ability to work independently and collaboratively in a team-oriented environment
• Proficiency in Microsoft Office and scheduling or work order management systems preferred
• Previous administrative, dispatching, or customer service experience is highly desirable
• Ability to maintain professionalism and accuracy while managing competing priorities

What We Offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Cedar Crest is a beautiful 130-acre continuing care retirement community in Pompton Plains, New Jersey. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Cedar Crest helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.