Customer Service & Scheduling Specialist

Mountain Air Conditioning and Heating; Layton (UT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Market value pay

PTO & Holidays

Health/ Vision/ Dental

401K match up to 30%

Life Insurance

Disability benefits

FSA & Identity Theft

Training

Career growth

Job summary

Mountain Home Services is seeking a Customer Service Representative to join our team. The CSR handles calls from customers, schedules service appointments, and updates customer accounts using a computerized system.

We offer market-value pay, PTO/holiday plan, comprehensive health options, a 401(k) with company match up to 30%, life insurance, disability coverage, and ongoing professional development in a dynamic environment.

Qualifications

• High School Diploma or GED preferred.
• 1+ year customer service experience.
• Basic computer proficiency with Microsoft applications.
• Experience with Service Titan is a plus.
• Must be fluent in reading, writing and speaking English and able to sit for long periods.
• Must be able to work evenings and weekends when needed.

Responsibilities

• Handle high volume inbound customer service calls.
• Make outbound calls and respond to email inquiries.
• Receive and record completed work orders from field technicians.
• Expedite unresolved customer grievances to appropriate departments.
• Maintain accurate customer information and appointment details.
• Promote and sell additional services or products when applicable.

Skills

Customer service

Microsoft Office

Service Titan

Education

High School Diploma or GED

Tools

Service Titan

Job description

Mountain Home Services is seeking a Customer Service Representative to join our team. The CSR handles calls from customers, schedules service appointments, and updates customer accounts using a computerized system.

We offer market-value pay, PTO/holiday plan, comprehensive health options, a 401(k) with company match up to 30%, life insurance, disability coverage, and ongoing professional development in a dynamic environment.