Customer Service & Scheduling Specialist

Massey Services, Inc.; Lakeland (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k) plan

Paid time off

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short & long term disability

Job summary

Massey Services, based in Lakeland, FL, is looking for a Customer Service Specialist to join our team. In this role you will answer incoming calls, assist customers with inquiries, billing questions, scheduling service, and help new customers learn about our pest prevention and lawn care services.

The ideal candidate will have a high school diploma or GED, strong communication skills, good computer and typing abilities, and the ability to manage time effectively in a fast-paced office.

Qualifications

• High School Diploma or GED required.
• Prior phone-based customer service experience.
• Strong problem-solving skills.
• Excellent computer, typing, and 10-key skills.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service.
• Outbound calls to confirm appointments and collect overdue payments.
• Daily reporting and updating customer account information as needed.

Skills

Telephone etiquette

Customer service

Time management

Typing

Computer skills

Education

High School Diploma or GED

Tools

MS Office

10-key

Job description

Massey Services, based in Lakeland, FL, is looking for a Customer Service Specialist to join our team. In this role you will answer incoming calls, assist customers with inquiries, billing questions, scheduling service, and help new customers learn about our pest prevention and lawn care services.

The ideal candidate will have a high school diploma or GED, strong communication skills, good computer and typing abilities, and the ability to manage time effectively in a fast-paced office.