Customer Service Representative

Western Pest Services; Hyattsville, Northern (MD, KY); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Paid Time Off

Award-winning training

Growth opportunities

Awards and recognition

Job summary

Western Pest Services, based in Hyattsville, MD, is seeking a Customer Service Representative to act as the link between customers and service technicians. You will coordinate schedules, resolve issues, respond to service and sales inquiries, and communicate with field operations.

The role emphasizes exceptional customer service, problem solving, and timely follow-up, with opportunities for growth and a comprehensive benefits package including medical, dental, vision, 401K with match, and more.

Qualifications

• High school degree or equivalent
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and ability to manage multiple priorities

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and sales information
• Maintain accurate records utilizing customer service software applications
• Respond to leads and referrals
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

Job description

Overview

Western Pest Services, a premier provider of pest control solutions and a trusted member of the Rollins Family of Brands, has partnered with Owl Pest Prevention to bring together two well‑respected leaders in the industry. Founded in 1921, Owl Pest Prevention has long been dedicated to delivering personalized, professional, and effective pest prevention services tailored to the unique needs of our clients and community. By joining forces, Western Pest Services and Owl Pest Prevention combine their strengths, expertise, and shared commitment to excellence—protecting more than just homes and businesses, but the people and communities we proudly serve.

Location

We are currently seeking a Customer Service Representative. This position will be based out of our Hyattsville, MD branch!

Responsibilities

Our Customer Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operations.

Owl Pest Offers…

• Competitive Compensation!
• Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
• Paid Time Off (Holiday/Vacation/Sick)
• Award-winning Company Paid Training!
• Opportunities for Growth, Development, and Advancement
• Awards and recognition

What You’ll Be Doing:

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and sales information
• Maintain accurate records utilizing customer service software applications
• Respond to leads and referrals
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

What We’re Looking For:

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.

Excellent communication and problem‑solvingskills are crucial to our business.

If you are a collaborative partner with a strong work ethic who can appreciate a fast‑paced environment and values providing support while assisting others, this may be the right fit for you.

Qualifications

Basic Qualifications:

• High school degree or equivalent
• Must be 18 years of age
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and a ability to manage multiple priorities, i.e. multi-task
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high volume, fast paced environment
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
• Strong collections experience preferred
• We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Salary Range: $22.00 - $27.00 per hour

Owl Pest Prevention & Western Pest Services are Equal Opportunity Employers/Protected Veterans/Individuals with Disabilities