Customer Service & Scheduling Specialist

Sila Services; Cherry Hill Township (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Great compensation

Health benefits

Paid time off

401(k) match

Parental leave

Training & development

Performance reviews

Job summary

Allied Experts in Cherry Hill, NJ is seeking a Customer Service Representative to be the voice of the company. You will convert incoming calls into booked service appointments, handle outbound follow-ups, and provide exceptional service while promoting Allied Experts’ solutions.

You will maintain accurate customer records, coordinate with dispatch, and participate in ongoing training and development to grow your skills in a fast-paced, metrics-driven environment.

Qualifications

• Previous customer service or call center experience preferred.
• Ability to handle inbound and outbound calls and upsell when appropriate.
• Strong communication and active listening skills.

Responsibilities

• Convert incoming calls into booked service appointments.
• Make outbound calls to schedule appointments and follow up on service needs.
• Deliver outstanding customer service while promoting Allied Experts’ services.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records in company databases.
• Collaborate with dispatch and management to ensure a seamless experience.
• Participate in ongoing training and development.

Skills

Customer service

Call center

Dispatch

Tools

ServiceTitan

Job description

Allied Experts in Cherry Hill, NJ is seeking a Customer Service Representative to be the voice of the company. You will convert incoming calls into booked service appointments, handle outbound follow-ups, and provide exceptional service while promoting Allied Experts’ solutions.

You will maintain accurate customer records, coordinate with dispatch, and participate in ongoing training and development to grow your skills in a fast-paced, metrics-driven environment.