Customer Service & Scheduling Specialist

Socket.dev; Cherry Hill Township (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Great compensation

Health benefits

Paid time off

401(k) plan

Parental leave

Training & development

Performance reviews

Job summary

Allied Experts in Cherry Hill, NJ is seeking a Customer Service Representative to serve as the voice of the company. You will convert calls into appointments, handle outbound follow-ups, and promote services while delivering exceptional customer support.

The role emphasizes accurate data entry, team collaboration, and professional communication in a fast-paced office setting. Training and growth opportunities are provided.

Qualifications

• Previous customer service, call center, or dispatch experience preferred.
• Strong communication and active listening skills.
• Comfortable handling both inbound and outbound calls.
• Sales experience or the ability to confidently recommend services is a plus.
• Strong multitasking and organizational abilities.
• Attention to detail and accuracy in data entry.
• Ability to remain professional and positive in a fast-paced environment.
• Self-motivated with a strong work ethic and team-first attitude.
• Experience with ServiceTitan is preferred but not required.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Make outbound calls to existing customers to schedule appointments and follow up on service needs.
• Deliver exceptional customer service while promoting Allied Experts’ services and solutions.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records in company databases.
• Communicate effectively with dispatch and management to ensure a seamless customer experience.
• Participate in ongoing training and professional development opportunities.
• Meet performance goals in a fast-paced, metrics-driven environment.

Skills

Customer service

Communication

Active listening

Inbound/outbound calls

Sales experience

Multitasking

Data entry accuracy

Professional demeanor

Team player

ServiceTitan

Tools

ServiceTitan

Job description

Allied Experts in Cherry Hill, NJ is seeking a Customer Service Representative to serve as the voice of the company. You will convert calls into appointments, handle outbound follow-ups, and promote services while delivering exceptional customer support.

The role emphasizes accurate data entry, team collaboration, and professional communication in a fast-paced office setting. Training and growth opportunities are provided.